Business

March 2, 2016
 

General Dynamics launches contact center as a service customer experience platform

General Dynamics Information Technology, a business unit of General Dynamics, launched its Customer Experience Platform, providing a full-range of technology capabilities that will help organizations operate highly scalable and tailorable contact centers
The Platform is the first FedRAMP-compliant cloud-based contact center solution.  It is designed for government agencies and organizations with significant security and privacy requirements. 

The CXP solution incorporates technology developed by Genesys, a leading provider of contact center technology. The solution enables the modernization of contact centers by providing both cloud and on premise deployment options. The platform delivers superior contact center functionality, technology, customer service and enhanced public access.

“The CXP solution has scalability across geographies to meet the needs of large and dispersed contact centers while safeguarding data, enhancing mission success and meeting federal security standards,” said Marcus Collier, senior vice president of General Dynamics Information Technology’s Health and Civilian Solutions division.




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