Salutes & Awards

June 21, 2012

Inn on D-M voted ACC’s best lodging operation

Tags:
Tech. Sgt. Kariena May
355th Force Support Squadron
U.S. Air Force photo by Airman 1st Class Timothy D. Moore
U.S. Air Force Staff Sgt. Clarissa Rosinski, 355th Force Support Squadron front desk representative, helps a customer at the front desk of the Air Force Inn on Davis-Monthan Air Force Base, Ariz., June 12, 2012. As part of Guest Service Operation, the front desk representatives played an important role in the inn being selected as Air Combat Command’s best Lodging Operation.

The Inn on D-M has done it again. They have been voted Air Combat Command’s Best Lodging Operation seven out of the past nine years, and will be competing for back-to-back wins as the 2012 Air Force Innkeeper of the Year Award, large-base category.

Davis-Monthan Lodging’s training program is the number one key to the Air Force Inn operation’s success. The program was created by Nancy Santasiere, guest relations manager, has been recognized by the Air Force Services Agency as one of the best in the Air Force. This resulted in her win of the 2011 Innkeeper Traveler’s Award, which she received at the Lodging Worldwide Conference in New York City, November of 2011.

There are multiple sections within the lodging operation that play a crucial part in making sure that D-M stays on top. The operations side of the house includes their laborers, maintenance and supply. Davis-Monthan’s lodging crew maintains 90 percent of their own grounds and internally maintains 85 percent of their maintenance work orders. The Laborer of the Year for 2011 was Ricardo Guerrero.

The housekeeping side of the house is of the utmost importance in the lodging operation. D-M lodging manages 295 rooms and provides exceptional guest and housekeeping services. The Housekeeper of the Year for 2011 was Nodira Bayturaveva.

Let’s not forget the exceptional guest service operation, which are those hard working military and civilian employees working the front desk 24 hours per day, 365 days a year. Their exceptional customer service played an important role in their selection as ACC’s Best Lodging Operation.

“Our employees, whether they are military or civilians, play a crucial part in making our lodging operation a success,” said David Ruiz, Air Force Inn’s assistant manager. “They are motivated and dedicated to provide the best service possible to our guests. I am very proud and honored to be part of such a wonderful team.”

As D-M Lodging’s team prepares for yet another innkeeper evaluation this coming summer of 2012, the constant upkeep never lets up. They are currently undergoing maintenance in 36 of their visitor quarters rooms with newly renovated bathrooms as well as multiple small projects to help maintain the wear and tear of such old buildings.

“Our two VQ buildings were originally built in 1968 and 1969,” said Tech. Sgt. Kariena May, Air Force Inn’s lodging operations manager. “I am very proud of what our employees do, day in and day out to maintain our facilities. They truly deserve to be the best lodging operation in ACC.”

What does the future hold for D-M’s lodging operation? They are currently reviewing 95 percent of their building plans and hope to break ground on a new visiting quarters and distinguished visiting quarters in 2013.

So if you see those military and civilians who work at The Inn on D-M, congratulate them on their achievements and wish them luck for a back-to-back win for the 2012 Innkeeper Evaluation.




All of this week's top headlines to your email every Friday.


 
 

 

What to know before you go to the open house

More than 200,000 people are expected to attend the “Thunder and Lightning over Arizona” Air Show and Open House April 12 and 13. The event is open to the public and admission is free. It is two days of nonstop entertainment, but a few tips can help make the experience more pleasurable for guests. Traffic...
 
 

D-M Airman defuses situation downrange

One of the biggest defense mechanisms of any expeditionary air base is the ability to launch aircraft to neutralize threats. Several 380th Air Expeditionary Wing agencies are charged with getting air operations back up and running as soon as possible should the flightline or runway be attacked. The 380th Civil Engineer Squadron Explosive Ordnance Disposal...
 
 
wall

The writing on the “Walls”

The “Thunder and Lightning Over Arizona” open house will feature many showcases, mostly centered on aerial displays. But one exhibit takes us from the skies to the ground and across thousands of miles to the sands of Iraq, ...
 

 

Will Allen: The Flying Tenor

Combining his vocal talents with his flying, Will Allen as “The Flying Tenor” brings a new type of air show performance that will stir your soul. Will sings the national anthem live from the cockpit of his Pitts bi-plane while flying an aerobatic routine that has been choreographed to harmonize with the cadence and crescendos of the...
 
 
DesertRat

Desert Rats

The “Desert Rats” Warbird Demonstration Team makes a high-speed run past each other in their CJ-6A Chinese basic pilot trainer aircraft. The CJ-6 aircraft, designed in 1958, are still flown today by China’s People’s Lib...
 
 
USAFBlue

USAFA Wings of Blue

Each year, the Wings of Blue Demonstration Team performs at more than 50 special events in front of over 2 million spectators. Demonstration venues include airshows, NFL and College football games, and special events across the...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin