Air Force

June 21, 2012

PCS Season 2012 and Claims

Tech. Sgt. Charity Barnett
355th Fighter Wing Legal Office

Last summer was a very busy moving season and this upcoming season promises to be the same for Airmen making a permanent change of station, be they enlisted, officer or civilian employees. You can help alleviate any potential loss or damage to your household goods by learning the rules under which your household goods are moved and by preparing yourself for a potential moving claim. You should take stock of what you own and its condition prior to your transportation service provider stepping foot into your home. Take digital photos or a video of high value items, family heirlooms, and also consider keeping such items in your possession during your move.

Having a professional appraisal done on any antique furniture is also a good idea, not just for any potential moving claims, but can come in handy should you suffer a home fire or theft. A professional appraisal establishes the value of the item and can be used in the claims process to help establish any loss in value should the item arrive damaged from the move.

When your goods are packed by the TSP, some of your high value items may be placed on the high value or high risk inventory. This special inventory supplements your household goods inventory, and is used by the TSP to protect high value items such as currency, jewelry, crystal, figurines, furs and objects of art. There are very specific rules regarding the use of this special inventory and you should contact your TSP or the Air Force Claims Service Center regarding these rules. Although members are not prohibited from shipping currency and jewelry, the AFCSC strongly discourages this and recommends members move these items personally.

Unfortunately, damage does occur. If you do suffer damage, you should be aware that your property is covered under the provisions of the Full Replacement Value legislation enacted by Congress in 2006. This means that TSPs are required to pay the full replacement value on any items missing or destroyed during your move or replace the item. Transportation Service Plans are also required to repair any item that can be repaired. They are also responsible for contacting a repair firm, unlike pre-FRV moves when the member was responsible for tracking down a repair firm.

The FRV program is an important benefit for Airmen and comes with some changes to the process that you may not be aware of. First, most Airmen will be required to use the Defense Personal Property System for the claims process. The DPS can be accessed online at www.move.mil Also, the FRV program requires Airmen to deal more directly with the TSP. For example, the Loss Damage Report that lists damages and losses Airmen discover after the TSP has completed delivery goes directly to the TSP through DPS. If DPS is not available for your move, you can also file your Loss Damage Report through the AFCSC website, https://claims.jag.af.mil/

Remember that filing a Loss Damage Report is not the same as filing a claim. The report simply puts the carrier on notice that an Airman has discovered additional damage or loss since delivery. It must be received by the carrier within 75 days of delivery. Failure to meet the 75 day deadline could result in no reimbursement for loss or damage to those items not noted at the time of delivery.

Under the FRV program, you are required to file your claim directly against your TSP. This claim must be made within nine months of delivery of your household goods in order for you to receive FRV. If you miss the nine month deadline, you can still file a claim up to two years from the delivery date, but you would receive only depreciated valuation.

If you are not happy with how your claim processing is proceeding, you can transfer your claim to the AFCSC 30 days after filing against your TSP for any reason or no reason whatsoever. If you are negotiating with your TSP and would like someone within the Air Force to assist you, you can contact the AFCSC for support. If you receive an offer from your TSP that you believe is unfair, you can transfer the claim to the AFCSC. The AFCSC can only pay depreciated valuation in most situations. However, after paying your claim, the Air Force will file an FRV claim against the responsible TSP and may be able to pay you an additional award recovered from the TSP. The AFCSC currently has a 98 percent recovery rate against TSPs.

The AFCSC is a consolidated operation of Air Force professionals who can assist members through the claims process. The AFCSC is honored to serve those who put service before self every day. Call DSN 986-8044 or 1-877-754-1212 and press one to talk to an expert. Members can also email us at AFCSC.JA@wpafb.af.mil, visit our website at https://claims.jag.af.mil or go to our Facebook site by searching for “Air Force Claims Service Center.”




All of this week's top headlines to your email every Friday.


 
 

 

The new fight: Writing cyber into the science of war

Every year, the Aspen Security Forum brings together the top minds in defense, intelligence and homeland security. This year, more than ever, the conversation is turning to cybersecurity – protecting computer networks and everything attached to them. Cyber is constantly changing the way conflicts and combat unfold. Here, former U.S. Navy Rear Adm. William Leigher offers insights...
 
 
(U.S. Air Force photo/Osakabe Yasuo)

Need help? Trust your ‘Shirt’

LUKE AIR FORCE BASE, Arizona — When young Airmen need help or are looking for guidance, a good place to start is with a senior NCO. Making it into the top 3 percent in the U.S. Air Force is a major accomplishment. Alt...
 
 

Local Briefs July 31, 2015

Sunset Horseback Ride August 8, 4 – 8 p.m. – Outdoor Rec Saddle up and enjoy a 2-hour sunset horseback ride through the Saguaro National Park.. Final deadline for sign-ups is July 31. Minimum age: 18. Cost of $25/person. Call 228-3736 for more information. White water rafting and camping Aug. 20 – 24 – Grand...
 

 
(Courtesy Photo)

A Q&A with Master Sgt. Jaime Lewis

The men and women of the 12th Air Force (Air Forces Southern) welcomed a new First Sgt. in May. Master Sgt. Jaime M. Lewis, began his career in 2000 as an Aerial Porter, where he performed duties such as passenger services, car...
 
 
(U.S. Air Force photo/ Master Sgt. Jeffrey Allen)

Relationship building by means of the F-16

  America’s stars and stripes and Arizona’s lone copper star always wave proudly at the Arizona Air National Guard’s 162nd Wing. But it’s the adjacent flags of coalition-partners – from the pacific island-nat...
 
 

Military life: Separated, but not alone

  MOUNTAIN HOME AIR FORCE BASE, Idaho — As the dawn broke out over the mountains, I woke up to the sun peeping through my window. Once I got up I went straight to the kitchen to make my family breakfast yet in the back of my mind, all I could think about is how am I...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>