U.S.

October 4, 2012

Data Center improves self-service for ID cards

Lisa Daniel
American Forces Press Service

WASHINGTON – The Defense Manpower Data Center is making it easier for service members and their families to get and maintain identification cards.

The center has launched its RAPIDS — Real-time Automated Personnel Identification System — self-service portal to allow service members and reservists with the Defense Department’s common access card, or CAC, to apply for family IDs or retirement cards or update dependents’ statuses online.

“The idea is to try to make life easier for our military members, their families and for veterans,” Mary Dixon, the center’s director, said during a conference call with reporters today. About 3.7 million service members are eligible, Defense Department officials said.

Dixon said the data center “has been working for some time now to try to improve and transform our whole ID card application process so people can do things online and not spend long hours going to a site and waiting to be seen.”

The change may seem procedural, but its impact will be big for those who, without it, have had to spend countless hours waiting in line with their families to get ID cards. Before RAPIDS, service members, retirees and families had to go together to a Defense Manpower Data Center to submit an application form and wait while the ID card is being made, Dixon said.

“This is big project,” she said. “It takes away time from your work, and if you are separated — maybe the spouse is out on a ship or on deployment or your child is away at college — it makes it a huge problem.

“This is not an acceptable situation for us or for our military people,” she added.

Now, CAC holders can go to the RAPIDS website, call up the listing of their dependents, and fill out and digitally sign Form No. 1172-2 for their family members to receive an ID card. That family member then can go alone to the closest DMDC office — they are listed on the website and linked to Google Maps for driving directions — to pick up the card, Dixon said. About 300 of the service centers now accept appointments, she said.

RAPIDS is a win for both the department and families, the director said. “You can do this from your desk,” she said. “As long as your computer is CAC-enabled, it could be from your home or office. You can do it without going to a physical site, which is huge.”

The site also allows establishing a DOD self-service username and password, known as a DS Logon, to access several DOD and Veterans Affairs Department websites without using a CAC. DS Logon, which is available only to CAC holders, also has a “premium account,” which gives the highest level of access, allowing users to view personal data about themselves in the DOD and VA systems, apply for benefits online, check the status of claims and update address records. Users must apply in person for the premium account.

DMDC will continue to expand its self-service options to include changing email certificates and information about family members, Dixon said. The upgrades also include an effort to put new recruits’ fingerprints into the system so lost paperwork can easily be replaced, she said.

Dixon said she hopes the site also will one day include alerts for when an ID card is about to expire, and will be integrated with DMDC’s MilConnect website to access all DOD and Veterans Affairs benefits.

“We still have to have the face-to-face, which is important for legitimate ID proofing,” she said. “But we’re saying, ‘What are the ways to reduce the time you spend at the sites?’”

The data center will continue to make self-service improvements as the Defense Department budget allows, Dixon said.




All of this week's top headlines to your email every Friday.


 
 

 

Becoming stronger through failure

ELLSWORTH AIR FORCE BASE, S.D.  — Failing the Air Force physical training test: my greatest fear since joining the military. It is embarrassing to admit recently that fear came to fruition, but what I have learned through that failure has become one of my greatest strengths. After failing, I definitely felt like a weak person for not...
 
 

Students wear red, white and blue to honor Month of the Military Child

(U.S. Air Force photo by Airman 1st Class Cheyenne Morigeau) Students of Borman Elementary School gather together for a flag raising ceremony and wear red, white and blue clothing to honor the Month of the Military Child at Davis-Monthan Air Force Base, April 10. During the ceremony, the children listened to guest speakers, recited the...
 
 

Case lot sale returns to D-M April 17-19

FORT LEE, Va. – Mention case lot sales and commissary patrons start lining up for the opportunity to save up to 50 percent or more on club-pack and full-case items. Known as the Commissary Customer Appreciation Case Lot Sale, the springtime version of this twice-yearly event will unfold at stateside stores, each hosting their individual...
 

 
(U.S. Air Force photo illustration by Airman 1st Class Jessica H. Smith and Airman Connor J. Marth)

More than meets the eye

MOUNTAIN HOME AIR FORCE BASE, Idaho — The word abuse often conjures images of bruises, swollen lips and harsh markings, but abuse is more than meets the eye. It can be much more than physical suffering and can have last...
 
 
(Courtesy photo)

AFSOUTH working with Colombia to develop space program

American Airmen from the Space community traveled to multiple U.S. space operations locations with Colombian air force counterparts in February as part of a U.S. Southern Command subject matter expert exchange. According to Lt....
 
 

Local Briefs April 17, 2015

NARFE Chapter 55 to meet  April 13, 11 a.m. – Golden Corral The National Active and Retired Federal Employees (NARFE) Association, Chapter 55, will hold their next monthly luncheon meeting on Monday April 13 at the Golden Corral, 4380 East 22nd Street, Tucson, AZ 85711. The luncheon starts at 11 a.m. and ends about 1:30...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin