U.S.

October 4, 2012

Data Center improves self-service for ID cards

Lisa Daniel
American Forces Press Service

WASHINGTON – The Defense Manpower Data Center is making it easier for service members and their families to get and maintain identification cards.

The center has launched its RAPIDS — Real-time Automated Personnel Identification System — self-service portal to allow service members and reservists with the Defense Department’s common access card, or CAC, to apply for family IDs or retirement cards or update dependents’ statuses online.

“The idea is to try to make life easier for our military members, their families and for veterans,” Mary Dixon, the center’s director, said during a conference call with reporters today. About 3.7 million service members are eligible, Defense Department officials said.

Dixon said the data center “has been working for some time now to try to improve and transform our whole ID card application process so people can do things online and not spend long hours going to a site and waiting to be seen.”

The change may seem procedural, but its impact will be big for those who, without it, have had to spend countless hours waiting in line with their families to get ID cards. Before RAPIDS, service members, retirees and families had to go together to a Defense Manpower Data Center to submit an application form and wait while the ID card is being made, Dixon said.

“This is big project,” she said. “It takes away time from your work, and if you are separated — maybe the spouse is out on a ship or on deployment or your child is away at college — it makes it a huge problem.

“This is not an acceptable situation for us or for our military people,” she added.

Now, CAC holders can go to the RAPIDS website, call up the listing of their dependents, and fill out and digitally sign Form No. 1172-2 for their family members to receive an ID card. That family member then can go alone to the closest DMDC office — they are listed on the website and linked to Google Maps for driving directions — to pick up the card, Dixon said. About 300 of the service centers now accept appointments, she said.

RAPIDS is a win for both the department and families, the director said. “You can do this from your desk,” she said. “As long as your computer is CAC-enabled, it could be from your home or office. You can do it without going to a physical site, which is huge.”

The site also allows establishing a DOD self-service username and password, known as a DS Logon, to access several DOD and Veterans Affairs Department websites without using a CAC. DS Logon, which is available only to CAC holders, also has a “premium account,” which gives the highest level of access, allowing users to view personal data about themselves in the DOD and VA systems, apply for benefits online, check the status of claims and update address records. Users must apply in person for the premium account.

DMDC will continue to expand its self-service options to include changing email certificates and information about family members, Dixon said. The upgrades also include an effort to put new recruits’ fingerprints into the system so lost paperwork can easily be replaced, she said.

Dixon said she hopes the site also will one day include alerts for when an ID card is about to expire, and will be integrated with DMDC’s MilConnect website to access all DOD and Veterans Affairs benefits.

“We still have to have the face-to-face, which is important for legitimate ID proofing,” she said. “But we’re saying, ‘What are the ways to reduce the time you spend at the sites?’”

The data center will continue to make self-service improvements as the Defense Department budget allows, Dixon said.




All of this week's top headlines to your email every Friday.


 
 

 
(U.S. Air Force photo by Alan Boedeker)

AF to change instructions for oaths

WASHINGTON (AFNS)  — The Air Force has instructed force support offices across the service to allow both enlisted members and officers to omit the words “So help me God” from enlistment and officer appointment oaths ...
 
 

Draft Total Force Training Environmental Assessment available for public review

The revised draft Environmental Assessment for Total Force Training (formerly Operation Snowbird) was released by Air Combat Command here today. The release initiates a 30-day public comment period, which ends October 23.  Substantive public comments submitted by that date will be considered before the Air Force makes any determinations on the proposal.  These comments will...
 
 
(U.S. Air Force photo/Scott Ash)

AF signs Total-Force Aircrew Management charter

WASHINGTON (AFNS) — Senior Air Force leaders signed a Total Force Aircrew Management charter Sept. 18, during the Aircrew Summit at Joint Base Andrews, Maryland. Secretary of the Air Force Deborah Lee James, Chief of Staf...
 

 

Information security part of everything we do

NELLIS AIR FORCE BASE, Nev. — It’s been one of those days. You are super busy and your unit just received another tasking. You are trying to do five jobs at once and don’t even have time to think. You decide to help your unit deployment manager get the word out and forward an email...
 
 
leadership

When leaders earn their keep

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — It’s no secret that a key to being a good leader, military or otherwise, is taking care of your people. I strongly believe Airmen aren’t able to perform at their peak if their ...
 
 
(U.S. Air Force photo by Airman 1st Class Cheyenne Morigeau)

Fuels Management team finds a new home

The 355th Logistics Readiness Squadron held a ribbon cutting ceremony to celebrate the completion of their new Fuels Management facility and Type III Fuels Hydrant System facility at D-M, Sept. 17. The new facilities are equipp...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin