U.S.

October 4, 2012

Data Center improves self-service for ID cards

Lisa Daniel
American Forces Press Service

WASHINGTON – The Defense Manpower Data Center is making it easier for service members and their families to get and maintain identification cards.

The center has launched its RAPIDS — Real-time Automated Personnel Identification System — self-service portal to allow service members and reservists with the Defense Department’s common access card, or CAC, to apply for family IDs or retirement cards or update dependents’ statuses online.

“The idea is to try to make life easier for our military members, their families and for veterans,” Mary Dixon, the center’s director, said during a conference call with reporters today. About 3.7 million service members are eligible, Defense Department officials said.

Dixon said the data center “has been working for some time now to try to improve and transform our whole ID card application process so people can do things online and not spend long hours going to a site and waiting to be seen.”

The change may seem procedural, but its impact will be big for those who, without it, have had to spend countless hours waiting in line with their families to get ID cards. Before RAPIDS, service members, retirees and families had to go together to a Defense Manpower Data Center to submit an application form and wait while the ID card is being made, Dixon said.

“This is big project,” she said. “It takes away time from your work, and if you are separated — maybe the spouse is out on a ship or on deployment or your child is away at college — it makes it a huge problem.

“This is not an acceptable situation for us or for our military people,” she added.

Now, CAC holders can go to the RAPIDS website, call up the listing of their dependents, and fill out and digitally sign Form No. 1172-2 for their family members to receive an ID card. That family member then can go alone to the closest DMDC office — they are listed on the website and linked to Google Maps for driving directions — to pick up the card, Dixon said. About 300 of the service centers now accept appointments, she said.

RAPIDS is a win for both the department and families, the director said. “You can do this from your desk,” she said. “As long as your computer is CAC-enabled, it could be from your home or office. You can do it without going to a physical site, which is huge.”

The site also allows establishing a DOD self-service username and password, known as a DS Logon, to access several DOD and Veterans Affairs Department websites without using a CAC. DS Logon, which is available only to CAC holders, also has a “premium account,” which gives the highest level of access, allowing users to view personal data about themselves in the DOD and VA systems, apply for benefits online, check the status of claims and update address records. Users must apply in person for the premium account.

DMDC will continue to expand its self-service options to include changing email certificates and information about family members, Dixon said. The upgrades also include an effort to put new recruits’ fingerprints into the system so lost paperwork can easily be replaced, she said.

Dixon said she hopes the site also will one day include alerts for when an ID card is about to expire, and will be integrated with DMDC’s MilConnect website to access all DOD and Veterans Affairs benefits.

“We still have to have the face-to-face, which is important for legitimate ID proofing,” she said. “But we’re saying, ‘What are the ways to reduce the time you spend at the sites?’”

The data center will continue to make self-service improvements as the Defense Department budget allows, Dixon said.




All of this week's top headlines to your email every Friday.


 
 

 

The new fight: Writing cyber into the science of war

Every year, the Aspen Security Forum brings together the top minds in defense, intelligence and homeland security. This year, more than ever, the conversation is turning to cybersecurity – protecting computer networks and everything attached to them. Cyber is constantly changing the way conflicts and combat unfold. Here, former U.S. Navy Rear Adm. William Leigher offers insights...
 
 
(U.S. Air Force photo/Osakabe Yasuo)

Need help? Trust your ‘Shirt’

LUKE AIR FORCE BASE, Arizona — When young Airmen need help or are looking for guidance, a good place to start is with a senior NCO. Making it into the top 3 percent in the U.S. Air Force is a major accomplishment. Alt...
 
 

Local Briefs July 31, 2015

Sunset Horseback Ride August 8, 4 – 8 p.m. – Outdoor Rec Saddle up and enjoy a 2-hour sunset horseback ride through the Saguaro National Park.. Final deadline for sign-ups is July 31. Minimum age: 18. Cost of $25/person. Call 228-3736 for more information. White water rafting and camping Aug. 20 – 24 – Grand...
 

 
(Courtesy Photo)

A Q&A with Master Sgt. Jaime Lewis

The men and women of the 12th Air Force (Air Forces Southern) welcomed a new First Sgt. in May. Master Sgt. Jaime M. Lewis, began his career in 2000 as an Aerial Porter, where he performed duties such as passenger services, car...
 
 
(U.S. Air Force photo/ Master Sgt. Jeffrey Allen)

Relationship building by means of the F-16

  America’s stars and stripes and Arizona’s lone copper star always wave proudly at the Arizona Air National Guard’s 162nd Wing. But it’s the adjacent flags of coalition-partners – from the pacific island-nat...
 
 

Military life: Separated, but not alone

  MOUNTAIN HOME AIR FORCE BASE, Idaho — As the dawn broke out over the mountains, I woke up to the sun peeping through my window. Once I got up I went straight to the kitchen to make my family breakfast yet in the back of my mind, all I could think about is how am I...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>