JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Davis-Monthan Air Force Base took top honors in the 2012 Air Force Innkeeper Award competition, large category, Air Force Personnel Center officials announced Oct. 4.
Annually, Air Force and commercial lodging professionals evaluate nominated organizations for customer service, housekeeping, financial status, facility management and support activities, selecting the best small (285 rooms or less) and large lodging programs.
Davis-Monthan AFB, with 298 rooms, swept the large category competition with attention to detail, an aggressive self-inspection program and exceptional customer service, representative of their motto “always Innkeeper ready.”
“The Davis-Monthan mystery guest program is not only a fun way to ensure that every customer gets VIP treatment,” said Col. Thomas Joyce, the director of AFPC Services Directorate, “but also helped prepare them for such unexpected guests as President Obama following the shooting of U.S. Representative Gabrielle Giffords. The team not only rose to the occasion for every visit, they exemplified our wingman philosophy and commitment to caring for Airmen.”
In addition to hosting the president and his staff, Davis-Monthan AFB welcomed international military members, aircrew enroute to global destinations, and Air Show Heritage Flight guests, each of whom were treated with the presidential courtesy, dignity and respect, Joyce said.