Salutes & Awards

October 11, 2012

Davis-Monthan earns top lodging honors

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Debbie Gildea
Air Force Personnel Center Public Affairs
Inn1
U.S. Air Force Airman 1st Class Jennifer Burns and Ricardo Ocava, 355th Force Support Squadron front desk representatives, help a guest at the Inn on Davis-Monthan Sept. 20. The inn serves military members of all branches, foreign military, family members, and any base ID card holders.

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Davis-Monthan Air Force Base took top honors in the 2012 Air Force Innkeeper Award competition, large category,  Air Force Personnel Center officials announced Oct. 4.

Annually, Air Force and commercial lodging professionals evaluate nominated organizations for customer service, housekeeping, financial status, facility management and support activities, selecting the best small (285 rooms or less) and large lodging programs.

Davis-Monthan AFB, with 298 rooms, swept the large category competition with attention to detail, an aggressive self-inspection program and exceptional customer service, representative of their motto “always Innkeeper ready.”

Rhonda Mansker, 355th Force Support Squadron guest attendant, dusts the inside of a drawer in a guest room at the Inn on Davis-Monthan. The guest attendants are of the “utmost importance” to the inn.

“The Davis-Monthan mystery guest program is not only a fun way to ensure that every customer gets VIP treatment,” said Col. Thomas Joyce, the director of AFPC Services Directorate, “but also helped prepare them for such unexpected guests as President Obama following the shooting of U.S. Representative Gabrielle Giffords. The team not only rose to the occasion for every visit, they exemplified our wingman philosophy and commitment to caring for Airmen.”

In addition to hosting the president and his staff, Davis-Monthan AFB welcomed international military members, aircrew enroute to global destinations, and Air Show Heritage Flight guests, each of whom were treated with the presidential courtesy, dignity and respect, Joyce said.

U.S. Air Force Tech. Sgt. Aaron Newton, 355th Aircraft Maintenance Squadron, walks his dog on the grounds of the Inn on Davis-Monthan. The inn provides pet-friendly rooms guests including Airmen in the middle of a permanent change of station.

Ricardo Guerrero, 355th Force Support Squadron lodging laborer, directs a water sprinkler on the outside the guest rooms at the Inn on Davis-Monthan Guerrero, Laborer of the Year for 2011, and the other laborers maintain 90 percent of the grounds and 85 percent of their maintenance work orders.




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