Air Force

November 2, 2012

Online access simplifies dependent updates

Debbie Gildea
Air Force Personnel Center Public Affairs

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Family situations can be complicated, but updating family benefit information doesn’t have to be, now that it can be done online.

Dependent family members must be registered in the Defense Enrollment Eligibility Reporting System, and in many instances must have a valid dependent identification card, to access medical, dental and other benefits. In the past, Airmen geographically separated from their dependents faced a multi-step, back-and-forth process to accomplish some of these updates in DEERS.

Those days are history, thanks to the real-time Automated Personnel Identification System Self-Service portal, said Ed Yoder, Air Force DEERS Project Office, Air Force Personnel Center.

The self-service portal is one of several tools developed by the Defense Manpower Data Center in an on-going enterprise-wide initiative to expand online customer self service options for Department of Defense and uniformed service populations.

“Most Airmen can’t drop what they’re doing to resolve DEERS and ID card problems,” Yoder said. “And if they’re deployed or stationed separate from their dependents, they face even greater challenges. This new system capability will help Air Force members take care of their families.”

Implemented in September, the RAPIDS Self Service portal allows Common Access Card-holders to digitally sign required documents which are then accessible to all ID card-issuing facilities world-wide. A dependent who is thousands of miles away can then go to the nearest RAPIDS ID card-issuing facility and complete the update process or have a new ID card issued.

Prior to the online option, members had to go in person to a military personnel office, sign in, wait for their turn, complete and wet-sign the forms, and fax them to the dependent’s servicing personnel section so that the dependent could complete the paperwork and get their new ID.

“That was the simple process,” Yoder said. “If a member’s situation was unusual in any way, it became more complicated, requiring greater effort on behalf of the member and personnel office.”

For example, one member had to fax initial forms to his ex-wife so that she could get proof that their son was attending college as a full-time student. She then faxed the documents back, and the member had to go back to the personnel section, finish the paperwork and the personnelist faxed them to the servicing section for ID card completion.

“This process is very manually intensive and it could take a several days to complete, during which time, the dependent would be without active benefits or a valid ID card,” Yoder said.

The new RAPIDS Self-Service process is designed to update DEERS records and renew or reissue ID cards only, Yoder said. Initial DEERS enrollment and ID card issuance requires the member’s presence. In addition to DEERS and ID card actions, members can access the RAPIDS Self-Service portal to add or change an email address for signature and email encryption certificates, download certain applications, view and update contact information and more.

Go to here to access the portal, and follow the screen prompts to add or update information.

For more information about personnel issues, visit the myPers website at https://mypers.af.mil.nauthenticated?execution=e1s1 to access the portal, and follow the screen prompts to add or update information.
For more information about personnel issues, visit the myPers website at https://mypers.af.mil.




All of this week's top headlines to your email every Friday.


 
 

 
(U.S. Air Force photo by Staff Sgt. Ciara Gosier)

Historic fighter squadron celebrates 98th birthday

JOINT BASE LANGLEY-EUSTIS, Va. — One of America’s oldest fighter squadrons celebrated its 98th birthday at Langley Air Force Base, Virginia, Aug. 20. The 94th Fighter Squadron, which dates back to World War I, was o...
 
 
WEBKeySpouse_pict

Key Spouse Program

DAVIS-MONTHAN AFB, Ariz. — It is in the nature of military service that at some point you will be separated from the ones who love you. Often times a permanent change of station forces spouses and significant others to be...
 
 
(Courtesy photo)

SecAF, CSAF, CMSAF present new “little blue book”

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Secretary of the Air Force Deborah Lee James, Air Force Chief of Staff Gen. Mark A. Welsh III and Chief Master Sgt. of the Air Force James A. Cody delivered the initial hand...
 

 
U.S. Air Force photo/Tech. Sgt. Joseph Swafford

Arming the RPAs

KANDAHAR AIRFIELD, Afghanistan (AFNS) — Airmen from the 62nd Expeditionary Reconnaissance Squadron provide every munition that is loaded onto an MQ-1B Predator or MQ-9 Reaper at Kandahar Airfield; without them, the RPAs w...
 
 
U.S. Air Force photo/Scott M. Ash

AF Senior leaders give State of the Air Force address

WASHINGTON (AFNS) — Secretary of the Air Force Deborah Lee James and Chief of Staff of the Air Force Gen. Mark A. Welsh III held a State of the Air Force address at the Pentagon, Aug. 24. The first topic of discussion w...
 
 
SAPR_pict

Air Force extends SAPR services to AF civilians

WASHINGTON (AFNS) — The Air Force released a policy memo today allowing Air Force civilian employees who are victims of sexual assault to file restricted and unrestricted reports with their installation’s sexual a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>