Air Force

November 16, 2012

Lessons from Concessions: “Leading through service”

Tech. Sgt. Kodi Bailey
612th Air Operations Center

Quite often, Airmen are asked to volunteer for numerous on and off-base organizations. In many cases, assistance is required to work at concessions to help raise money for worthy causes or to work in other community activities. The work is sometimes hard, the hours sometimes long, but there is a lesson from working in these concessions. The true spirit of volunteerism is giving of oneself to make a difference and gain experience at the same time.

Lessons from Concessions is one opportunity Airmen can use to gain experience and strengthen their leadership and management skills by volunteering at a football concession stand.

Today’s Airmen need a new message, a message that explains how volunteerism can assist enlisted members with their professional growth. Air Force Instruction 36-2618, The Enlisted Force Structure also known as the “little brown book”, specifically states, “Airmen are to join professional organizations and participate in organization and community events through volunteerism.”

Although the “little brown book” clearly states that Airmen should be involved in volunteerism, what it does not say is why.
Airmen need to know there is a win-win in every volunteer activity.

If you are an Airman you may ask, “How can an Airman improve his professional growth by chanting peanuts, hotdogs, and ice cold drinks?” The true answer, you can’t. An Airman can only grow if he knows himself and understands where he needs improvement.
“Volunteerism can be purposeful and intentional in order to challenge oneself,” stated Clayton Moore, Chief Master Sergeant Retired.

Lessons from Concessions is one example through volunteerism that will allow Airmen to hone their professional development skills in leadership, team building, communication, motivational theory, and customer service. Think of it as a temporary work environment.

For example:

Lesson 1: Customer Service
Airman Jane desperately wants to improve her customer service because she is constantly criticized. She volunteered at the concessions and challenged herself to engage 200 people with a smile and a friendly greeting. Her interactions with these 200 people strengthened her ability to positively engage a customer. Her interactions with her customers were greatly appreciated and she applied what she learned back to her organization.
(Win-win)

Lesson 2: Leadership and Management
Airman Jones just pinned on staff sergeant and he has never supervised a group of Airmen. His supervisor suggested for him to be a concessions booth manager. He quickly learned to supervise 14 Airmen with different skills, motivation, and work ethics while achieving a common goal. He gained the experience he needed personally and 14 Airmen saw a noncommissioned officer leading them in a community effort.
(Win-win)

Lesson 3: Motivation
Sergeant Garcia has incredible management skills, but somehow he missed the professional military education lesson on how to encourage, motivate and inspire Airmen. The concessions provided him a perfect place to test his personality and to motivate other volunteers. The environment will definitely improve his confidence and encourage other Airmen to get and stay involved.
(Win-win)

The examples provided are just a few Lessons from Concessions, which can be used to improve an Airman’s professional growth. Your lessons may be in another form of volunteerism. There are many volunteer opportunities out there where you can lead through service. Find a community service project, be a mentor, or join a professional organization. Whatever it is, search for win-win volunteer activities. It is what Airmen are charged to do. Every day is a challenge to improve your aptitude, knowledge, behavior, and skills. People are still our greatest asset and every opportunity is an opportunity for professional growth. We truly can obtain Lessons from Concessions.




All of this week's top headlines to your email every Friday.


 
 

 
(U.S. Air Force Photo by 2nd Lt. Lacey Roberts)

Arizona Airmen memorialize fallen Iraqi fighter pilot

Members of the Arizona Air National Guard’s 162nd Wing honored the life and memory of Iraqi Air Force Brig. Gen. Rasid Mohammed Sideeq Hasan during a memorial service here July 7. Hasan died June 24 after his F-16 Fighting Fa...
 
 

Deployed A-10s take to the skies

(U.S. Air Force photo by Staff Sgt. Christopher Ruano) An aircraft maintainer assigned to the 354th Expeditionary Fighter Squadron inspects the oil levels of an A-10 Thunderbolt II attack aircraft engine during a theater security package deployment to Lask Air Base, Poland, July 13. The U.S. and Polish air forces will conduct training aimed at...
 
 

Airmen leverage TFI concept

LUKE AIR FORCE BASE, Ariz. – Thirty-eight service members, including individuals from the 944th Civil Engineer Squadron explosive ordnance disposal section, participated in a Battlefield Forensics training course here at the end of June. Together, Senior Master Sgt. Stephen Hunter, 944th Civil Engineer Squadron EOD program manager and Joshua Nason, General Dynamics Information Technology ...
 

 

Celebration and education; Equal Opportunity

  In 1948, Ester Blake became the first enlisted female in the U.S. Air Force, pictures were still black and white, and families gathered around radios for the evening news. Since then, the U.S. Air Force has gone through many changes. The Davis-Monthan Equal Opportunity office specializes in making sure that everyone is treated equally...
 
 
DoD

Final rule puts more teeth into Military Lending Act

  WASHINGTON – The Defense Department today closed loopholes to protect U.S. men and women in uniform from predatory lending practices, President Barack Obama said this morning at the 116th Veterans of Foreign Wars National Convention in Pittsburgh, Pennsylvania. The heightened level of financial and consumer-rights protection against unscrupulous practices, called the final rule of...
 
 

AF continues to work with DOD, OPM on cybersecurity incident

WASHINGTON (AFNS) — The Air Force maintains its commitment to protect personal information from cyber threats by continuing efforts with the Defense Department and the Office of Personnel Management to assist those impacted by the recent cyber incident involving federal background investigation data. OPM and an interagency response team, including investigators from the FBI and...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>