Air Force

November 16, 2012

Lessons from Concessions: “Leading through service”

Tech. Sgt. Kodi Bailey
612th Air Operations Center

Quite often, Airmen are asked to volunteer for numerous on and off-base organizations. In many cases, assistance is required to work at concessions to help raise money for worthy causes or to work in other community activities. The work is sometimes hard, the hours sometimes long, but there is a lesson from working in these concessions. The true spirit of volunteerism is giving of oneself to make a difference and gain experience at the same time.

Lessons from Concessions is one opportunity Airmen can use to gain experience and strengthen their leadership and management skills by volunteering at a football concession stand.

Today’s Airmen need a new message, a message that explains how volunteerism can assist enlisted members with their professional growth. Air Force Instruction 36-2618, The Enlisted Force Structure also known as the “little brown book”, specifically states, “Airmen are to join professional organizations and participate in organization and community events through volunteerism.”

Although the “little brown book” clearly states that Airmen should be involved in volunteerism, what it does not say is why.
Airmen need to know there is a win-win in every volunteer activity.

If you are an Airman you may ask, “How can an Airman improve his professional growth by chanting peanuts, hotdogs, and ice cold drinks?” The true answer, you can’t. An Airman can only grow if he knows himself and understands where he needs improvement.
“Volunteerism can be purposeful and intentional in order to challenge oneself,” stated Clayton Moore, Chief Master Sergeant Retired.

Lessons from Concessions is one example through volunteerism that will allow Airmen to hone their professional development skills in leadership, team building, communication, motivational theory, and customer service. Think of it as a temporary work environment.

For example:

Lesson 1: Customer Service
Airman Jane desperately wants to improve her customer service because she is constantly criticized. She volunteered at the concessions and challenged herself to engage 200 people with a smile and a friendly greeting. Her interactions with these 200 people strengthened her ability to positively engage a customer. Her interactions with her customers were greatly appreciated and she applied what she learned back to her organization.
(Win-win)

Lesson 2: Leadership and Management
Airman Jones just pinned on staff sergeant and he has never supervised a group of Airmen. His supervisor suggested for him to be a concessions booth manager. He quickly learned to supervise 14 Airmen with different skills, motivation, and work ethics while achieving a common goal. He gained the experience he needed personally and 14 Airmen saw a noncommissioned officer leading them in a community effort.
(Win-win)

Lesson 3: Motivation
Sergeant Garcia has incredible management skills, but somehow he missed the professional military education lesson on how to encourage, motivate and inspire Airmen. The concessions provided him a perfect place to test his personality and to motivate other volunteers. The environment will definitely improve his confidence and encourage other Airmen to get and stay involved.
(Win-win)

The examples provided are just a few Lessons from Concessions, which can be used to improve an Airman’s professional growth. Your lessons may be in another form of volunteerism. There are many volunteer opportunities out there where you can lead through service. Find a community service project, be a mentor, or join a professional organization. Whatever it is, search for win-win volunteer activities. It is what Airmen are charged to do. Every day is a challenge to improve your aptitude, knowledge, behavior, and skills. People are still our greatest asset and every opportunity is an opportunity for professional growth. We truly can obtain Lessons from Concessions.




All of this week's top headlines to your email every Friday.


 
 

 
(U.S. Air Force photo by Staff Sgt. Courtney Richardson)

Thunderbolt bounces back after belly landingThunderbolt bounces back after belly landing

On the evening of Sept. 30, an A-10 stationed at Davis-Monthan Air Force Base was coming back to base for a routine landing after completing a standard sortie. Just when everything seemed to be going as planned, disaster struck...
 
 
Richardson_pict

Down and out at Dyess: Air Force Assistance Fund to the rescue

It was scary, leaving home and joining an organization such as the United States Air Force. The people, job, and location were all brand new. When I joined the military, I came from a less than honorable home life.  I come fro...
 
 

SrA and below EPR static closeout date to be March 31

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Enlisted evaluation and promotion changes, announced in July, continue with establishment of a March 31 enlisted performance report static closeout date (SCOD) for Regular Air Force (RegAF) senior airmen and below, Air Force Personnel Center officials said Dec. 5. Additionally, change of reporting official evaluations (CRO) have been...
 

 

Keep holiday sweet tooth in check

LUKE AIR FORCE BASE, Ariz. — Assorted sweets are a big attraction on display in stores and are advertised in television commercials. Despite the effort to escape purchasing them and knowing they’re not healthy, people still tend to crave, buy and gobble them up. On top of the negative impact these treats have on health...
 
 

Master sergeant evaluation board, SNCO promotion changes coming

WASHINGTON (AFNS) — The Air Force continues the phased implementation of its Enlisted Evaluation System and Weighted Airman Promotion System (WAPS) changes with the convening of a master sergeant evaluation board scheduled for May 2015. Evaluation and promotion system changes, scheduled for implementation over the next 16 months for active-duty Airmen, are focused on ensuring job perfor...
 
 

Davis-Monthan EOD detonates WW-II era mortar at Fort Huachuca

An explosive ordnance disposal team from Davis-Monthan Air Force Base, Tucson, safely detonated a World War II-era 81mm mortar on Tuesday at 10:43 a.m. in Area H, Slaughterhouse Wash, at the end of the Libby Army Airfield runway on Fort Huachuca. A rider on horseback reported a sighting of the unexploded ordnance to fort personnel...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin