Veterans

January 18, 2013

VA deployment of paperless claims processing system underway

WASHINGTON – The Department of Veterans Affairs announced today the nationwide transition to paperless processing of Veterans’ disability claims at its regional benefits processing offices is underway. VA is aggressively building a strong foundation for its new electronic claims processing system, called Veterans Benefits Management System (VBMS) – a lasting solution that will transform how VA eliminates the backlog in 2015.

“Our approach to claims processing is being modernized to better serve Veterans and address the complex claims our employees are dealing with every day,” said Secretary of Veterans Affairs Eric K. Shinseki. “We continue to transform our claims system to be more responsive through new processes and technology, because taking care of our Veterans and their loved ones is our highest priority.”

As of December 2012, 18 VA regional offices have implemented the new system and are beginning to process newly received compensation claims in an entirely digital format. The VA is on track for full deployment of the system to the remaining 38 regional offices in 2013.

“For our Veterans, VBMS will mean faster, higher-quality and more consistent decisions on claims. We recognize that too many Veterans are waiting too long to get the benefits they have earned, and that is unacceptable. This is a decades-old problem, and we are implementing a robust plan to address it,” said Undersecretary for Benefits Allison A. Hickey. “For our employees, VBMS will be a more user-friendly system that offers better access to decision-level information, rules-based calculators, and automated tools that help them process claims more consistently.”

This marks a major milestone in VA’s transformation of the processes and systems used to deliver benefits to Veterans, their families, and survivors, even while the Veterans Benefits Administration (VBA) has completed a record-breaking 1 million claims per year the last three fiscal years. Critical to VA’s transformation is ending the reliance on the outmoded paper-intensive processes which prevent timely and accurate claims processing. VA is deploying technology solutions which improve access, drive automation, reduce variance, and enable faster and more efficient operations to eliminate the backlog.

The current backlog of claims is the result of increased demand, over a decade of war with many Veterans returning with severe, complex injuries, and increased outreach to Veterans informing them of their benefits. Secretary Shinseki also made important decisions to recognize medical conditions related to Agent Orange service in Southeast Asia, and to simplify the process to file claims for combat PTSD. These decisions expanded access to benefits for hundreds of thousands of Veterans and brought significantly more claims into the system.

VBMS was pilot-tested at select regional offices between 2010 and 2012, with improvements and greater functionality added to system software releases throughout the testing period. In pilot programs, the new system cut the time to process claims nearly in half. The most recent version of VBMS software allows VA claims representatives to:

  • establish Veterans’ claims entirely in a digital environment as “e-folders,”
  • receive, store, and view Veterans’ submitted claim documents electronically,
  • identify and track the evidence VA needs from beneficiaries and other outside sources,
  • quickly direct claims electronically among regional offices to better match VA’s workload with available workforce capacity.

The system also enables VA claims processors to access online rules-based calculators and drop-down menus to enhance standardization and accuracy of decisions, for both electronic claims and those received by VA in paper form and uploaded into VBMS. Processors will also use VBMS to generate letters to Veterans concerning their claim status and send requests to private physicians for medical records needed to evaluate claims.

When VBMS is combined with VA’s other Transformation initiatives—including improved claims rater training, cross-functional claims handling teams, and prioritized lanes to speed processing based on type of claim—VA will be positioned to meet Secretary Eric K. Shinseki’s priority goal of processing Veterans’ claims in 125 days or less, at 98 percent accuracy, by the end of 2015.




All of this week's top headlines to your email every Friday.


 
 

 
vetsb52

DAV shares message of support with veterans, showcase B-25 flyby

Disabled American Veterans (DAV) will reach out to veterans and their families sharing its message of service and volunteerism in support of our nation’s combat-wounded men and women at Thunder and Lightning Over Arizona air ...
 
 

Social Security launches expedited veteran disability process

WASHINGTON (AFNS) — Social Security claims from veterans with a Veterans Affairs Department disability compensation rating of 100 percent permanent and total have a new process that will treat their applications as high priority and issue expedited decisions. Carolyn W. Colvin, the acting Social Security commissioner, said the new process is similar to the way...
 
 

VA announces rollout of secure veteran health ID cards

WASHINGTON – The Department of Veterans Affairs (VA) announced the phased roll out of newly designed, more secure Veteran Health Identification Cards. The new cards are distinguished by additional security features and will have a different look and feel. In addition to being more secure, the card has been transformed into a Veterans Health Identification...
 

 

DOD electronic health records help VA disability claims

WASHINGTON (AFNS) — The Defense Department has made troops’ health records electronically available to the Veterans Affairs Department to speed up the adjudication of disability claims, a DOD health information technology official said. Now in place for service members who have separated or discharged from the military since Jan. 1, the Health Artifact and Image...
 
 

VA launches online tool to calculate GI Bill benefits

WASHINGTON – The Veterans Affairs Department today launched a new online tool to make it easier for veterans, service members and family members to calculate their Post-9/11 GI Bill benefits and learn more about VA’s approved colleges, universities and other education and training programs across the country. “We are pleased that Post-9/11 veterans are taking...
 
 

Service members are assisted with transition

So you’re getting out of the military and you’re trying to figure what’s next for your life. The initial thought that comes to most people’s mind is, “What am I going to do first?” The conversion from military to civilian life can be stressful but the military has a variety of ways to help through...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin