Air Force

January 31, 2013

Air Force launchs new standards program

Tech. Sgt. Julie Weckerlein
Air Force Public Affairs Agency

WASHINGTON (AFNS) — Air Force bases and customer-service oriented services will now be held to a uniform set of standards, thanks to the recently launched Air Force Common Output Level Standards program.

It’s a program that will standardize the delivery of installation support services so that Airmen and other customers will have common experiences and expectations from base to base, said Maj. Jennifer Phelps, Air Force COLS program manager here at the Pentagon.

“The goal here is consistency,” she said. “We want a standard, uniform level of support provided to Airmen at every location.”

The program launched Jan. 12 with fiscal 2013 installation support service standards set for 40 functions, which range from the chaplain corps to public affairs to finance and family services.

This baseline year will take a look at their missions, resources, budgets, and products to determine how well they are meeting Headquarters Air Force-established service standards.

Although data will be initially collected from only 66 bases, the intent is for all Air Force locations to meet these standards for any installation support services provided.

During subcommittee testimony on Capitol Hill in April 2012, Assistant Secretary of the Air Force for Installations, Environment, and Logistics Terry Yonkers testified that the AF COLS program is all about using smarter management practices and instituting better standards.

“We must ensure that we have right-sized and efficient infrastructure that enables our most valuable resource, our Airmen, to perform their duties, while ensuring responsible stewardship of fiscal resources,” Yonkers said.

Identifying those fiscal resources and budget constraints will be a big part of AF COLS, Phelps said.

“Right now, there is no easy way to calculate the risk that comes with budget cuts for many of our installation support services,” she said. Every fiscal year, senior leadership goes to Congress to discuss budget specifics. The goal is that in the future, senior leadership will be armed with AF COLS metrics and better able to communicate requirements and impacts of budget cuts. They’ll be able to show exactly what that means to Airmen and families.

“They’ll be able to look at the data and see exactly what programs will be impacted most in a situation like that,” she said. “On the flip side, they’ll also be able to identify areas or functions that need more resources, and will be able to better advocate for that.”

She also pointed out that AF COLS will help define exactly what is expected from particular functions.

Phelps emphasized that while AF COLS representatives will be responsible for providing data about their bases and units, the impact will be a great benefit to everyone.

“Currently, there is no one approved level of services,” she said. “What Airmen and their families experience at Base X may not be what they experience at Base Y. With this first phase, we’re setting the standard.”




All of this week's top headlines to your email every Friday.


 
 

 
headstones-with-flags-300-dpi

This Memorial Day, honor those who gave all

Courtesy photo   Memorial Day. A long weekend, barbeques, parades, door busting sales at the mall, and the un-official start of summer . . . With all the excitement of warmer weather and fun in the sun that come with Memor...
 
 
(U.S. Air Force photo by Airman 1st Class Chris Drzazgowski)

Memorial Day weekend safety tips

Memorial Day weekend is coming up, for most service members that means getting on the road and traveling for the first long weekend of the summer. During this holiday weekend more people will be traveling, which makes it import...
 
 
(U.S. Air Force photo by Airman 1st Class Chris Drzazgowski)

D-M law enforcement recognizes National Police Week

Law enforcement agencies at Davis-Monthan celebrated National Police Week here during the week of May 11-15. National Police Week focuses on remembering law enforcement officials who have lost their lives in the line of duty. T...
 

 

Final Total Force Training Environmental Assessment released

The final Environmental Assessment for Total Force Training, released here today by Air Combat Command, concludes a “Finding of No Significant Impact.” The Air Force will implement the proposed action alternative which places a cap on Total Force Training (formerly Operation Snowbird) flights at Davis-Monthan Air Force Base at 2,326 annual flights.  Officials state that...
 
 

Commissaries continue rolling out in-store Wi-Fi

FORT LEE, Va. – Sixteen more stores will offer Wi-Fi access for commissary patrons between June and September, according to the Defense Commissary Agency’s follow-up schedule. Through the Commissary Patron Internet Mobile System, DeCA is gradually opening customer Wi-Fi access at all stateside commissaries to include Alaska, Hawaii and Puerto Rico. The latest schedule covers the...
 
 

The difference between Memorial and Veterans Day

FORT GEORGE G. MEADE, Md. (AFNS) — There are lots of reminders out there that Memorial Day is about more than a day off or barbecue. It’s also about more than thanking everyone who served or waving flags. The truth is, many people confuse this day with Veterans Day. This day is about one thing...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin