Air Force

October 3, 2013

AF legal website increases efficiency, tracks satisfaction

56th Fighter Wing Legal Office

LUKE AIR FORCE BASE, Ariz. – When active-duty and Reserve component members, retirees and dependents need wills, powers of attorney, or have legal questions, they can go to https://aflegalassistance.law.af.mil/lass/lass.html.

The purpose of the site is to increase efficiency and track client satisfaction with the Air Force legal assistance program. Because it is a public site, clients may access the site’s features from the comfort of their homes without a common access card. (If the site comes up with the words “Security Certificate Not Trusted,” click “Proceed Anyway.”)

The site’s features include:

Legal topics – Short papers on common legal assistance topics, such as wills and family law issues. It also contains links to other helpful sites.

Legal worksheets – Access to online questionnaires for wills, living wills and powers of attorney. After completing the online worksheet, the website provides each client a unique “ticket number.” Data entered by clients is secure and may be accessed only after clients visit their local legal office and provide their ticket numbers to legal office staff.

Online survey: Following a visit to the legal office, clients are encouraged to provide feedback concerning the professionalism and helpfulness of our legal professionals.

Many clients have visited a legal office to obtain a will or other legal documents and realize after arriving that they need to gather more information or documents from home.

Sometimes clients realize they need to speak with their spouse about an issue.

Completing an online worksheet will help minimize the need for multiple visits. By filling out an online worksheet, clients will be able to consider critical issues before visiting the legal office. After receiving a ticket number, clients may take their ticket numbers to the legal office. An attorney or paralegal will then access a client’s data with the ticket number. This will reduce the amount of information clients need to bring with them and allows the legal office to streamline the process.

While the website increases convenience for clients, everyone should note the following:

Information on the website is for educational and informational purposes only. The website cannot replace consultation with your local JAG, and Airmen should never rely solely on the website when making decisions.

Clients will not be able to print legal documents such as wills and powers of attorney from the website. Clients will need to visit the legal office and provide their ticket numbers to obtain their legal documents.

The website is designed for client convenience, but no one is required to use the site before visiting the legal office.




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