Health & Safety

December 12, 2013

TRICARE makes online customer service easier

from TRICARE
Benefit Information & Outreach Branch of the Defense Health Agency

JOINT BASE LANGLEY-EUSTIS, Va. — TRICARE implemented an easier way to access customer service features under the “I want to” section of the www.tricare.mil homepage, which began Dec. 1.

TRICARE brings together the healthcare resources of each of the military services and supplements them with networks of civilian health care professionals to provide better access and high quality service, while maintaining the capability to support military operations.

The redesigned homepage includes tools for beneficiaries to have faster access to healthcare benefits, prescriptions, enrollments and much more.

These new features also include quick links to secure login portals for more than a dozen customer service features including:

  • Managing prescriptions
  • Enrolling or purchasing a plan
  • Finding a doctor
  • Updating personal information
  • Filing or checking on a claim
  • Paying a bill
  • Booking appointments at a military hospital or clinic
  • Changing a primary care physician
  • Viewing military health records

 

With the new homepage, it also saves beneficiaries time and unnecessary trips to military treatment facilities.

By allowing access from home, beneficiaries now have options to contact mobile, online and toll-free customer service representatives more effortlessly.

Other common requests such as comparing plans, what’s covered, links to download forms and the ability to subscribe to TRICARE e-mail alerts can also be found in the improved section.




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(U.S. Air Force photo by Airman 1st Class Chris Drzazgowski)

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