Health & Safety

January 16, 2014

TRICARE to end walk-in admin services

Jim Garamone
American Forces Press Service

WASHINGTON (AFNS) –TRICARE military health plan service centers will end administrative walk-in services in the U.S. on April 1, Pentagon officials said Jan. 13.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that –will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.




All of this week's top headlines to your email every Friday.


 
 

 

Local Briefs July 2, 2015

Sunset Horseback Ride August 8, 4 – 8 p.m. – Outdoor Rec Saddle up and enjoy a 2-hour sunset horseback ride through the Saguaro National Park. Single Airmen can sign-up beginning July 6. All others may sign-up beginning July 13. Final deadline is July 31. Minimum age: 18. Cost of $25/person. Call 228-3736 for more...
 
 
(U.S. Air Force photos by Airman 1st Class Chris Massey)

F-15E Strike Eagle students complete training at D-M

Student pilots from Seymour Johnson Air Force Base, N.C., have been training here since June 17. Fourteen F-15E Strike Eagles from the 334th Fighter Squadron, as well as pilots and Weapons Systems Officers came to D-M to com...
 
 

D-M’s Fourth of July Celebration

For July 4, D-M is scheduled to hold a few evening events to celebrate the holiday. Shuttles for the fireworks are scheduled to start running at 5:30 p.m. from Heritage Park, the Sonoran Science Academy and Borman Elementary School. Pre-firework events are slated to begin at 6 p.m. at Bama Park featuring live music by...
 

 

Giving life through the Living Donor Program

  As Airmen, it is our responsibility to help each other, as well as our civilian counterparts from day to day. But what if the need was greater than something as simple as a ride to work? What if it was as great as a kidney donation? Located in Sacramento, Calif., The University of California...
 
 

Balancing career, family through career intermission program

  KADENA AIR BASE, Japan (AFNS) — Being in the U.S. military can be a tough balance between career and family. For some, it comes down to a choice between the two; however, for Katie Evans, a temporarily separated captain and the former 18th Force Support Squadron manpower and personnel flight commander here, it’s about...
 
 

One AWACS lands at D-M for Boneyard Storage

One NATO E-3A AWACS (Airborne Warning and Control System) departed NATO Air Base Geilenkirchen, Germany and landed around 1 p.m. June 23, for storage in the ‘Boneyard’. This is the first ever NATO AWACS to be retired. The decision to retire one E-3A was made by the North Atlantic Council in an effort to modernize the...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>