Health & Safety

January 16, 2014

TRICARE to end walk-in admin services

Jim Garamone
American Forces Press Service

WASHINGTON (AFNS) –TRICARE military health plan service centers will end administrative walk-in services in the U.S. on April 1, Pentagon officials said Jan. 13.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that –will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.




All of this week's top headlines to your email every Friday.


 
 

 
(U.S. Air Force Illustration/Staff Sgt. Miguel Lara III)

Supplements: Awareness is a serious matter

PETERSON AIR FORCE BASE, Colo. (AFNS) — Health, fitness and energy are important considerations for all Airmen, but when does pursuing them result in potential and real problems? Supplements, health foods and energy drink...
 
 

General Courts-Martial for Sexual Assault: How do they work?

MOUNTAIN HOME AIR FORCE BASE, Idaho — Support for military sexual assault victims and the number of reported offenses have increased in recent years resulting in more investigations and courts-martial involving sexual assault charges. This article describes the general court-martial process and some of the unique aspects with regards to sexual assault cases. One distinct aspect of...
 
 

TRICARE beneficiaries being targeted by call centers

FALLS CHURCH, Va. — The Defense Health Agency, Office of Program Integrity (DHA-PI) has received a significant number of concerns from our TRICARE beneficiaries regarding unsolicited contact from call centers encouraging them to provide personally identifiable and health information. According to sources, the call center will normally cold call and say, “I am a representative...
 

 
(U.S. Air Force photo illustration by Airman 1st Class Jessica H. Smith and Airman Connor J. Marth)

More than meets the eye

MOUNTAIN HOME AIR FORCE BASE, Idaho — The word abuse often conjures images of bruises, swollen lips and harsh markings, but abuse is more than meets the eye. It can be much more than physical suffering and can have last...
 
 

Reminder to Airmen: Avoid hemp seed products

WASHINGTON D.C.  — Air Force drug testing officials have long warned military members to avoid products that include hemp seed or hemp oil in order to ensure military readiness. In 2013, news reports on the Air Force’s prohibition of a popular yogurt brand spotlighted a regulation, in effect since the late 1990s. Military members were told to...
 
 

AF’s updated policy further promotes tobacco-free environments

WASHINGTON (AFNS) — The Air Force has led the military in advancing innovative tobacco control policies, such as the tobacco-free medical campus and prohibiting tobacco use outside “designated tobacco areas.” Now, an updated Air Force instruction, published in March, seeks to further reduce health impacts from smoking, the nation’s leading cause of death. “The Air Force is...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin