Health & Safety

January 16, 2014

TRICARE to end walk-in admin services

Jim Garamone
American Forces Press Service

WASHINGTON (AFNS) –TRICARE military health plan service centers will end administrative walk-in services in the U.S. on April 1, Pentagon officials said Jan. 13.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that –will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.




All of this week's top headlines to your email every Friday.


 
 

 

‘Final Rule’ offers broader mental health care coverage

WASHINGTON – TRICARE military health plan beneficiaries will now have access to both TRICARE-certified mental health counselors and supervised mental health counselors, a Defense Health Agency official said here today. In an interview with DoD News, Dr. John Davison, DHA’s behavioral health branch chief, said the so-called “Final Rule,” published yesterday, will go into effect...
 
 

TRICARE Nurse Advice Line offers health care guidance

BETHESDA, Md. – TRICARE beneficiaries in the continental United States, Alaska and Hawaii can now access the Nurse Advice Line to receive health care guidance and advice. The service, launched in April, offers professional help by phone at a moment’s notice, officials said. “Our mission at Walter Reed National Military Medical Center is to provide...
 
 

Be physically prepared for summer sports to prevent injury

LANGLEY AIR FORCE BASE, Va. – Winter has ended and many people are headed outdoors to play their favorite sports, but couch potatoes beware. Summer is one of the most dangerous seasons for sport injuries. Children and adults should properly prepare and ease into summer sports such as basketball, track and field, football, golf or soccer to...
 

 
(U.S. Air Force photo/Staff Sgt. Jason Colbert)

Summer heat brings dangers for man’s best friend

NELLIS AIR FORCE BASE, Nev. – As summer continues to funnel its way into the desert southwest, temperatures continue to soar above 100 degrees Fahrenheit. Many people enjoy a day at the pool and barbeques, but others en...
 
 

DoD announces new award for sexual assault prevention innovation

WASHINGTON – Defense Department officials today announced the first Sexual Assault Prevention Innovation Award to recognize military and civilian contributions that advance the department’s goals of preventing sexual assault. Core elements of the military’s strategy to prevent sexual assault include the promotion of innovative ideas and enhanced collaboration among the services, officials...
 
 

TRICARE offers 24/7 nurse advice line

NELLIS AIR FORCE BASE, Nev. – Sometimes it is difficult to know if and when to seek medical help for an acute health problem, so having professional assistance at a moment’s notice is invaluable. The Military Health System’s new Nurse Advice Line for TRICARE beneficiaries does just that. As of April 2014, TRICARE beneficiaries in the continental...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin