Health & Safety

January 16, 2014

TRICARE to end walk-in admin services

Jim Garamone
American Forces Press Service

WASHINGTON (AFNS) –TRICARE military health plan service centers will end administrative walk-in services in the U.S. on April 1, Pentagon officials said Jan. 13.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that –will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.




All of this week's top headlines to your email every Friday.


 
 

 

Keep holiday sweet tooth in check

LUKE AIR FORCE BASE, Ariz. — Assorted sweets are a big attraction on display in stores and are advertised in television commercials. Despite the effort to escape purchasing them and knowing they’re not healthy, people still tend to crave, buy and gobble them up. On top of the negative impact these treats have on health...
 
 

Stay fit through season of celebrations

LUKE AIR FORCE BASE, Ariz. — Tis the season for family get-togethers, office holiday parties and cookie drives. What do these events have in common? Food … lots of food. As people load their plates with cakes and pies, getting a good workout drops on the priority list. Why do people fall into this annual holiday trap?...
 
 

VA expands eligibility related to Military Sexual Trauma

Washington, DC – The Department of Veterans Affairs (VA), under authority from the Veterans Access, Choice, and Accountability Act of 2014 (“VACAA”),  today announced expanded eligibility for Veterans in need of mental health care due to sexual assault or sexual harassment that occurred during their military service. This trauma is commonly known as military sexual...
 

 

Resiliency in numbers

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) — Most Airmen have probably heard the expression “there’s strength in numbers.” Most Airmen have also probably heard of Comprehensive Airmen Fitness. When it comes to building resiliency, the two are not unrelated. The four domains of comprehensive fitness are mental, physical, social and spiritual fitness, which enhance resilience...
 
 

Pillars of Resiliency: Holiday budgeting

Laughlin Air Force Base, Texas — For most, the holidays are a time of joy, celebration, and family reunions. For others, the season can emphasize stressors, such as family separation, traveling, and last minute workload. The holidays are also the toughest time of the year when it comes to financial budgeting. The lights, music, decorations and delicious...
 
 
Selfie_pict

Click, Click, Boom!

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — It all begins with a duck-face, a peace sign and a selfie. From there, a photo taken in front of the dining facility at Forward Operating Base Wherever is posted to Airman Duck-f...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin