Health & Safety

January 23, 2014

TRICARE to end walk-in admin services

Jim Garamone
American Forces Press Service

WASHINGTON (AFNS) –TRICARE military health plan service centers will end administrative walk-in services in the U.S. on April 1, Pentagon officials said Jan. 13.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that –will not affect any TRICARE medical benefit or health care service,” he said. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services and this type of customer service can be handled more efficiently by phone or online.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone.

Beneficiaries can get more information and sign up for updates at http://www.tricare.mil/tsc.




All of this week's top headlines to your email every Friday.


 
 

 

Free Tax Services available on Davis-Monthan AFB

The Volunteer Income Tax Assistance tax center opened its doors today for Active Duty, National Guard, Reserve and Public Health personnel. There are 35 volunteers at the VITA office to include 27 tax preparers with the ability to conduct 10 appointments at a time. “The volunteers here are IRS certified tax preparers,” according to Skip...
 
 

Just American: A century of Black life

COLUMBUS AIR FORCE BASE, Miss. (AFNS) — Black History Month, or National African American History Month, is an annual celebration of achievements by black Americans and a time for recognizing the central role of African Americans in U.S. history. The event grew out of “Negro History Week,” the brainchild of noted Harvard-trained historian Carter Woodson....
 
 

Local Briefs February 27, 2015

Scholarship applications available Davis-Monthan Officer’s Spouses’ Club and the Enlisted Spouses Association are accepting scholarship applications from  Military Dependents who are: -Spouses pursuing an Undergraduate or graduate degree -Graduating High School Seniors Application packets are available at: Davis-Monthan Thrift Shop, Airman and Family Readiness Center, School Liaison Office...
 

 
(U.S. Air Force photo by Airman 1st Class Chris Drzazgowski)

D-M puts its agencies to the test

An aircraft crash training exercise was held at the Combat Arms Training and Maintenance range here Feb. 19. The simulated crash site was scattered throughout a two mile radius. “The idea was to test the base’s capabilities...
 
 

Defeating “Monster Mouth”

(U.S. Air Force photo by Airman 1st Class Chris Drzazgowski) Airman Jessika Silva-Gomez, 355th Dental Squadron dental assistant, helps a child sort out foods that are beneficial to dental hygiene during a presentation at the Finley Child Development Center at Davis-Monthan Air Force Base, Feb. 24. Personnel from the 355th DS provided examples of proper...
 
 

Why Air Force Smart Operations – or AFSO?

JOINT BASE SAN ANTONIO – RANDOLPH, TEXAS — Confucius once said that in order for a man to move a mountain he must first begin by carrying away its small stones. Now, if one is to imagine the Air Force as that giant mountain, how does an Airman begin trying to move it? That is,...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin