World

February 20, 2014

Airmen can ‘chat’ live via myPers for personnel support

Janis El Shabazz
Air Force Personnel Center Public Affairs 

JOINT BASE SAN ANTONIO-RANDOLPH, Texas (AFNS) – Air Force Personnel officials have implemented a live chat capability on the myPers website to allow real-time communication between Airmen and personnel specialists.

Launched in 2012, myPers represents a shift from primarily face-to-face personnel interaction to a process that enables Airmen to handle their personnel transactions on demand and 24/7, from a military or personal computer using a common access card or login identification and password. In 2013, AFPC added the chat feature to ensure the tools available to Airmen keep pace with emerging commercial technologies.

MyPers provides direct online access to reliable, integrated, secure information and answers, enhancing an Airman’s ability to monitor and manage personnel information, said 2nd Lt. Zachary Newman, the AFPC Transitions Branch support officer.

“The chat feature gives Airmen a fast and convenient way to get answers directly from subject matter experts on specific questions that may not be available on the website,” he said.

The chat feature comes up automatically when members search for key topics like retirement, separation or retraining. Force management is not a topic that generates a chat but Airmen can ask about related questions during a retirements or separations chat. For example a service member applying for retirement or separation will be able to chat with a customer service representative about their application or ask a specific question on force management and get a real time response through chat or be directed to the proper reference by the customer service representative.

Following the session, the Total Force Service Center, or TFSC, emails a chat transcript to the member for his or her records. Records of a member’s previous chats are also available on the myPers website. Chat hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. CST.

While myPers information is constantly refreshed to ensure Airmen have the most up to date information at their fingertips, the chat feature is a true example of a just-in-time to help Airmen through the current heightened force management activity, Newman said.

“We want to ensure Airmen always know where they can find the most current information,” he said. “This is especially important in this climate of transformation. We do everything possible to ease the stress that is inherent whenever major policy changes occur. MyPers offers answers to questions covering a vast array of Air Force personnel issues, such as separations, base-of-preference, and the latest news on the upcoming force management programs.”

The site recognizes users as officers, enlisted, civilians, reserveists or guardsmen, and provides customized access to personnel information and links to the most commonly used applications. Airmen can also find information on processing requests and timelines on the site.

“The myPers website should be the first stop for Airmen seeking access to personnel information services,” Newman said. “However, if they find they need further assistance they can call the (TFSC) to speak to a customer service representative. The TFSC centralizes processes and access for most military and civilian personnel services and center phone staff can answer whatever questions an Airman might have on personnel topics.”

To contact the TFSC, call 210-565-0102, DSN 665-0102 or toll free at 800-525-0102. Airmen can also select the contact us link to email questions to the TFSC.

“We are constantly seeking new ways to better serve our Airmen,” Newman said. “The myPers website with its multitude of topics and information gives Airmen efficient and timely tools to access and manage their personnel information anytime and anywhere they might be.”

For more information about general personnel issues or the latest force management news, visit myPers.




All of this week's top headlines to your email every Friday.


 
 

 

Diamond Sharp August 1, 2014

Name/Squadron:   Airman 1st Class Colby Evans / 43 ECS First Sergeant: Master Sgt. Jaime Lewis Duty Title: Knowledge Operations/Commander’s Support Staff When joined the AF: March 4, 2013 Hometown: Freemont, CA Hobbies: Playing various sports such as football and basketball, video gaming, hiking, drawing Selection Reasons: In Airman Evans’ short time in the Air...
 
 

Local Briefs August 1, 2014

AMMO to conduct inventory Aug. 8 The AMMO Flight will be conducting a 100% Change of MASO inventory, Aug. 8. Please direct any concerns to Munitions Operations at 228-8009. Stay and Play Wednesdays, 10-11:30 a.m. – Youth Center instruction room This is a new program for parents and children ages birth to five years. Features...
 
 

Quality of rituals determines quality of life

WHITEMAN AIR FORCE BASE, Mo. (AFNS) — Over the last year I’ve been on a quest to identify and highlight simple success strategies that, if followed, will increase career success. Where does one start on the path to becoming successful? Some would say, “habits,” but it goes farther than that. Habits are repeatable actions that...
 

 
DT_pict3

Colonel Blanchard bids farewell

Desert Lightning Warriors, It has been the singular honor of my 23 plus year career to serve you as your commander. Your dedication to excellence, service to the nation, and high standards of integrity never cease to amaze me, ...
 
 
(U.S. Air National Guard photo by Senior Airman Gregory Ferreira)

Motivated to save lives

Airmen assigned to the 162nd Wing showcased their medical deployment skills during a decontamination exercise July 15 at the medical facility here. The decontamination, DECON, exercise lasted two days and consisted of three sce...
 
 

AF Marathon sells out, race transfer program announced

WRIGHT-PATTERSON AIR FORCE BASE, Ohio (AFNS) — The Air Force Marathon has officially sold out all races and organizers have announced details for the transfer program. “The transfer program is the only official way for runners to give their bib to another runner,” said Rob Aguiar, the race director. The transfer program opened on July...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin