Health & Safety

March 27, 2014

TRICARE service center walk-in service ending

FALLS CHURCH, Va., – Walk-in service at TRICARE Service Centers in the U.S. will no longer be available as of April 1. TRICARE Service Centers are customer service outlets that are operated by our regional contractors. They are usually located in military hospitals and clinics. Because our overseas areas are unique, we will continue walk-in service at TRICARE Service Centers in all overseas areas.

To get your questions answered in the U.S.:

·You’ll no longer have to walk-in during limited hours

·You can visit online anytime, or call

·You can try our mobile apps

·Learn about your online customer service options

This change does not affect any TRICARE benefits or health care services.

Why the Change?

Since the first TRICARE Service Center opened in the mid 1990’s, we’ve seen a shift in how you get information. With today’s technology, anything you can do at a TRICARE Service Center can be done online or over the phone.

Our goal is to improve the services that you prefer to use. This change in walk-in service will save an estimated $250 million over the next five years, letting us invest in the services you want instead of those you don’t use.




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