U.S.

June 26, 2014

Officials offer advice for peak moving season

Mitch Chandran
Military Surface Deployment and Distribution Command

SCOTT AIR FORCE BASE, Ill. – Help is available for service members, civilians and their families making a permanent-change-of-station move this summer, Military Surface Deployment and Distribution Command officials here said.

SDDC, a component of U.S. Transportation Command, provides global deployment and distribution services to meet the nation’s objectives and deploys or sustains about 90 percent of the Defense Department’s equipment and supplies by leveraging the capability of commercial industry and other military services.

The summer months are the busiest time of the year for moving and the volume of household goods moves this summer is extremely high, officials said, noting that only a finite number of Defense Department-approved trucks and service providers are available to do military moves.

“Our support to the warfighter is the most important thing we do,” said Army Brig. Gen. Susan A. Davidson, SDDC’s commanding general. “And that includes doing everything we can to help service members and their families during a PCS move.”

This summer, at some locations, the average wait time for a mover to arrive and pick up a member’s household goods shipment after booking can be as long as 60 days.

SDDC officials recommend giving the installation transportation office or personal property shipping office the first opportunity to assist, as they are equipped to resolve most issues that occur during peak moving season.

SDDC works with the military services and the commercial moving industry to anticipate and circumvent potential problem areas that could arise with personal property moves, especially during the peak moving season. Communications — including conference calls and webinars — are a constant, with more frequent emphasis leading up to and throughout the peak season. The command also produces brochures and information updates for service members with advice for moving during the summer.

“This summer is presenting a little different challenge for us than past summer moving seasons,” said Terry Head, president of the International Association of Movers. “First, we are experiencing a significant rise in corporate moves this year, as opposed to previous [years], which is adding more demand to our current capacity. Secondly, we are also seeing a two-week shift of our normal busiest peak moving time, because many schools have let out later in the year due to the harsh winter we experienced.”

After last year’s peak season, SDDC hosted a “Hotwash” meeting with the services and the moving industry to discuss issues and avoid repeat problems during this year’s summer season. As a result, several changes to the Defense Personal Property Program, or DP3, were made to help increase the quality of service provided by the moving companies this year.

The most prominent change raises the carrier’s performance score target via the customer satisfaction survey from 50 percent to 70 percent. The goal, officials said, is to keep the best carriers in the program by awarding them future business. They encourage customers to complete the survey after their move to help in improving their next move and those of others who move in the meantime.

SDDC also approved requests from the services to expand the “short-fused shipment” window from five to 10 days, decreasing the workload of transportation and personal property shipping offices and allowing transportation service providers more flexibility to accept shipments and meet customer’s needs.

Service members can be better prepared and receive more timely assistance during the busy summer by planning and coordinating their move as soon as they get their orders, paying attention to detail when they complete their forms, and most important, remaining flexible throughout the moving process, officials said.

First, SDDC recommends giving the transportation or personal property shipping office the first opportunity to assist, even if a shipment is booked through the Move.mil website. In most cases, officials emphasized, they can solve many of the problems that might occur.

The majority of issues will be best solved at the local level, officials added, and in many cases, SDDC experts will begin their effort to help by re-engaging with the local office, so it’s best to work the issue the local level first. If issues can’t be solved locally, service members can contact an SDDC representative via email at army.sddc.safb.ppcf@mail.mil. A personal property expert will respond and provide appropriate help.

Davidson said she’ll ensure her staff stays focused on providing first-class service, but wants to remind service members and their families that there are things they can do to help themselves.

SDDC provides the following tips to help make the moving experience better:

– Once you get orders, immediately start your moving process for a better chance to lock in your preferred pickup and delivery dates;

– Because requested pickup and delivery dates may not be immediately available during this time, flexibility is very important, and building extra time into your schedule for unforeseen circumstances is recommended; and

– Requested pickup and delivery dates are not confirmed until the member and the commercial carrier agree on the actual pack and pick-up dates.




All of this week's top headlines to your email every Friday.


 
 

 

Becoming stronger through failure

ELLSWORTH AIR FORCE BASE, S.D.  — Failing the Air Force physical training test: my greatest fear since joining the military. It is embarrassing to admit recently that fear came to fruition, but what I have learned through that failure has become one of my greatest strengths. After failing, I definitely felt like a weak person for not...
 
 

Students wear red, white and blue to honor Month of the Military Child

(U.S. Air Force photo by Airman 1st Class Cheyenne Morigeau) Students of Borman Elementary School gather together for a flag raising ceremony and wear red, white and blue clothing to honor the Month of the Military Child at Davis-Monthan Air Force Base, April 10. During the ceremony, the children listened to guest speakers, recited the...
 
 

Case lot sale returns to D-M April 17-19

FORT LEE, Va. – Mention case lot sales and commissary patrons start lining up for the opportunity to save up to 50 percent or more on club-pack and full-case items. Known as the Commissary Customer Appreciation Case Lot Sale, the springtime version of this twice-yearly event will unfold at stateside stores, each hosting their individual...
 

 
(U.S. Air Force photo illustration by Airman 1st Class Jessica H. Smith and Airman Connor J. Marth)

More than meets the eye

MOUNTAIN HOME AIR FORCE BASE, Idaho — The word abuse often conjures images of bruises, swollen lips and harsh markings, but abuse is more than meets the eye. It can be much more than physical suffering and can have last...
 
 
(Courtesy photo)

AFSOUTH working with Colombia to develop space program

American Airmen from the Space community traveled to multiple U.S. space operations locations with Colombian air force counterparts in February as part of a U.S. Southern Command subject matter expert exchange. According to Lt....
 
 

Local Briefs April 17, 2015

NARFE Chapter 55 to meet  April 13, 11 a.m. – Golden Corral The National Active and Retired Federal Employees (NARFE) Association, Chapter 55, will hold their next monthly luncheon meeting on Monday April 13 at the Golden Corral, 4380 East 22nd Street, Tucson, AZ 85711. The luncheon starts at 11 a.m. and ends about 1:30...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin