Local

April 20, 2012

Commissaries announce coupon policy changes

by Rick Brink
Defense Commissary Agency Public Affairs

Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph H. Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years.

Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s Web site at www.commissaries.com and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer in conjunction with cash whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance)
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented
  • Clarification for instances of suspected privilege abuse
  • Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and PIN requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs October 24, 2014

M4/M9 Firing Range closure The Edwards AFB Combat Arms Firing Range is closed for M4 and M9 firing until further notice. Any required firing for PCS or deployments will temporarily be accomplished at March ARB, Calif. To schedule training, contact the Combat Arms section at 661-277-2103. It is strongly recommended that all firing be scheduled as soon...
 
 
town-hall

Edwards community holds town hall meeting

Air Force photograph by Jena Romo Col. Eric Leshinksy, 412th Mission Support Group commander, addresses the audience at a town hall meeting Oct. 15 at the Airmen and Family Readiness Center. The Edwards community gathered at th...
 
 
Air Force photograph by Rebecca Amber

Gathering of Eagles honors 70 years of TPS

Air Force photograph by Rebecca Amber Brig. Gen. Michael Brewer, 412th Test Wing commander, offered the closing remarks for the event, reminding the audience that fundraiser is about preparing for the future. The Flight Test Hi...
 

 
Air Force photograph by Edward Cannon

Enlisted Combat Dining Out spreads esprit de’ corps

Air Force photograph by Edward Cannon An Airmen low crawls in Hangar 1600 during Edwards AFB’s Enlisted Dining Out Oct. 10. Obstacle courses were part of the activities along with water gun fights and dinner.   Edwar...
 
 
Air Force photograph by Jet Fabara

AF Honor Guard prepares new class of Blue Eagles guardsmen

Air Force photograph by Jet Fabara Tech. Sgt. Doumit Elias (top center), U.S. Air Force Honor Guard ceremonial guardsman, demonstrates how to disassemble a rifle Oct. 21 during an eight-day training course for more than 22 Blue...
 
 

News Briefs October 17, 2014

M4/M9 Firing Range closure The Edwards AFB Combat Arms Firing Range is closed for M4 and M9 firing until further notice. Any required firing for PCS or deployments will temporarily be accomplished at March ARB, Calif. To schedule training, contact the Combat Arms section at 661-277-2103. It is strongly recommended that all firing be scheduled as soon...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>