Local

April 20, 2012

Commissaries announce coupon policy changes

by Rick Brink
Defense Commissary Agency Public Affairs

Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph H. Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years.

Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s Web site at www.commissaries.com and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer in conjunction with cash whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance)
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented
  • Clarification for instances of suspected privilege abuse
  • Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and PIN requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs January 23, 2015

Fitz-Gerald pedestrian crossing work Through next week, road work will be taking place near the Fitz-Gerald Blvd. and Doolittle Parkway intersections, which is located in the housing area near Chapel 2. This work will result in better visibility of the pedestrian crossings and make crossing at these locations easier and safer for all. Fitz-Gerald and...
 
 
juveniel-court

JIC aims to maintain good order, morale, discipline

In the Sept. 9, 2014, Desert Wings, an article titled Vandalism costs school district $12,000.î The story was about damage that occurred at Bailey Elementary School. The 412th Test Wing has taken to address not only that insta...
 
 

New Exchange Extra app puts savings, more at shoppers’ fingertips

With the swipe of a finger, military shoppers can launch a brand-new way to connect with the Army & Air Force Exchange Service through its free Exchange Extra app. The app gives shoppers quick access to information on the latest Exchange promotions, contests, coupons, BE FIT information and more. The free app is available at...
 

 
Air Force photograph by Jet Fabara

Dutch F-35s touch down at Edwards

Air Force photograph by Jet Fabara Two F-35 Lightning IIs, F-001 and F-002, of the Royal Netherlands Air Force landed at Edwards Jan. 16, after a five-hour flight from Eglin Air Force Base, Fla. The Joint Strike Fighters arrive...
 
 

2015 Tax Center update

The Edwards Air Force Base 2015 Tax Center is scheduled to open Feb. 9 and remain open through April 15. Due to a severe shortage of manpower, as a result of Force Shaping, this year’s Tax Center will be limited in its size and scope. The center will only be able to accommodate active duty...
 
 
Air Force photograph by Rebecca Amber

412th SFS trains with ‘warrior mentality’

Air Force photograph by Rebecca Amber During a 412th Security Forces Squadron active shooter training event, Airman 1st Class Geremi Long, Airman 1st Class Jay Prather and Officer Melo-Trejos entered the facility with one goal ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>