Local

April 20, 2012

Commissaries announce coupon policy changes

by Rick Brink
Defense Commissary Agency Public Affairs

Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph H. Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years.

Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s Web site at www.commissaries.com and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer in conjunction with cash whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance)
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented
  • Clarification for instances of suspected privilege abuse
  • Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and PIN requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs January 30, 2015

Annual awards The 412th Test Wing Annual Awards is Feb. 13 at Club Muroc. Cocktails will be served starting at 5 p.m. The theme for this year is “Back to the Future.” Limited tickets are available for nominees and commanders now. The rest of the tickets will be made available to the base Feb. 4....
 
 

Overcoming failures

You will fail. The question is, how will you respond? This reminds me of a parable of the carrot, egg and coffee. A senior airman was distraught when he learned he did not make staff sergeant after his first time testing. His staff sergeant supervisor saw a teaching opportunity and the next day he filled...
 
 
Air Force photograph by Jet Fabara

AFFT Museum acquires ‘up-lifting’ aircraft

Air Force photograph by Jet Fabara Air Force Flight Test museum curators and volunteers have dedicated a section of the museum to highlight NASA’s flight test accomplishments at Edwards, and to complement the latest tempo...
 

 

Love is in bloom with fresh flowers for your Valentine at the Edwards Exchange

As Valentine’s Day approaches, the Edwards Exchange is helping love blossom with fresh floral bouquets available for pickup in the Main Store and Express. Fresh flowers, including roses, will arrive Feb. 12 for Valentine’s Day weekend. “Picking up a fresh bouquet for someone special is as simple as visiting the Exchange,” said General Manager Charles...
 
 
af-marathon

USAF Marathon to increase price in February

If you’re planning on running in the Air Force Marathon this September, time is running out to take advantage of current pricing. The Marathon staff notes that prices will increase on Feb. 2. “We traditionally exper...
 
 
Air Force photograph by Jonathan Case

F-22 pilot reaches 1,000 flight hours

Lockheed Martin photograph by David Henry Steve Rainey, Lockheed Martin F-22 chief test pilot flew his 1,000th hour in an F-22 Raptor, Jan. 22, 2015. Four-year-old Steve Rainey sat on the hood of his father’s car at a loc...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>