Air Force

June 29, 2012

Legal assistance tip of the week: PCS season 2012 – Claims

by AFFTC Judge Advocate

Last summer was a very busy moving season and this upcoming season promises to be the same for Airmen who will permanently change station.

Enlisted, officer and civilian employees can help alleviate any potential loss or damage to household goods by learning the rules under which household goods are moved and by preparing for a potential moving claim.

People should take stock of what you own and its condition prior to your Transportation Service Provider stepping foot into your home. Take digital photos or a video of high value items, family heirlooms and also consider keeping such items in possession during the move.

Having a professional appraisal done on any antique furniture is also a good idea, not just for any potential moving claims, but can come in handy should one suffer a home fire or theft. A professional appraisal establishes the value of the item and can be used in the claims process to help establish any loss in value should the item arrive damaged from the move.

When goods are packed up by the TSP, some high value items may be placed on the high value/high risk inventory. This special inventory supplements a household goods inventory and is used by the TSP to protect high-value items such as currency, coins, jewelry, silverware and silver sets, crystal, figurines, furs and objects of art. There are very specific rules regarding the use of this special inventory and Airmen should inquire with the TSP or the Air Force Claims Service Center regarding these rules. Finally, although members are not prohibited from shipping currency and jewelry, the AFCSC strongly discourages this and recommends members move these items personally.

Unfortunately, damage does occur. Be aware that property is covered under the provisions of the Full Replacement Value legislation enacted by Congress in 2006. This means that TSPs are required to pay the full replacement value on any items missing or destroyed during the move or replace the item. TSPs are also required to repair any item that can be repaired. They are also responsible for contacting a repair firm, unlike pre-FRV moves when the member was responsible for tracking down a repair firm.

The FRV program is an important benefit for Airmen and comes with some changes to the process that might not be known. First, most Airmen will be required to use the Defense Personal Property System for the claims process. DPS can be accessed online at www.move.mil. Also, the FRV program requires Airmen to deal more directly with the TSP. For example, the Loss/Damage Report that lists damages and losses Airmen discover after the TSP has completed delivery goes directly to the TSP through DPS. (If DPS is not available for your move, you can also file your Loss/Damage Report through the AFCSC website at claims.jag.af.mil. Remember that filing a Loss/Damage Report is not the same as filing a claim. The Loss/Damage Report simply puts the carrier on notice that an Airman has discovered additional damage or loss since delivery. The Loss/Damage Report must be received by the carrier within 75 days of delivery. Failure to meet the 75-day deadline could result in no reimbursement for loss or damage to those items not noted at the time of delivery.

Under the FRV program, you are required to file your claim directly against your TSP. This claim must be made within nine months of delivery of your household goods in order for you to receive FRV. If you miss the nine month deadline, you can still file a claim up to two years from the delivery date, but you would receive only depreciated valuation. If you are not happy with how your claim processing is proceeding, you can transfer your claim to the AFCSC 30 days after filing against your TSP for any reason or no reason whatsoever. Additionally, if you are negotiating with your TSP and would like someone within the Air Force to assist you, you can contact the AFCSC for support. Finally, if you receive an offer from your TSP that you believe is unfair, you can transfer the claim to the AFCSC. The AFCSC can only pay depreciated valuation in most situations. However, after paying your claim, the Air Force will file an FRV claim against the responsible TSP and may be able to pay you an additional award recovered from the TSP. The AFCSC currently has a 98-percent recovery rate against TSPs.

The AFCSC is a consolidated claims operation of Air Force claims professionals who can assist members through the claims process. The AFCSC is honored to serve those who put service before self every day. There is never any long voice mail menu – just call DSN 986-8044 or (877) 754-1212 and press ‘1’ to talk to an expert. Alternatively, members can email us at AFCSC.JA@wpafb.af.mil, visit our website at https://claims.jag.af.mil, or go to our Facebook site by searching for “Air Force Claims Service Center.”




All of this week's top headlines to your email every Friday.


 
 

 
afmc-q-and-a

Lean thinking, process improvement highlight Busch’s time at AFMC

During the last 16 years and six assignments in Air Force Materiel Command, Vice Commander Lt. Gen. Andrew Busch was challenged to find new methods to operate more efficiently in one of the most complex and diverse commands tha...
 
 
Air Force photograph by Bill Orndorff

3-D printing saves maintainers money at Hill

Air Force photograph by Bill Orndorff An F-16 wing attachment, molded from plastic in a 3-D printer, was used as a prototype before being machined in metal. The 309th Maintenance Support Group at Hill Air Force Base, Utah, is u...
 
 

New personal property allotment rule implemented to protect Airmen

Defense Secretary Chuck Hagel recently directed a policy change in paycheck allotments which will prohibit service members from allotting pay to buy, lease or rent personal property. The prohibition includes allotments for the purchase or finance of vehicles, such as automobiles, motorcycles and boats; appliances or household goods, such as washers, dryers and furniture; electronics...
 

 

AF realigns missions to enhance nuclear support

In response to a directive from the Secretary of the Air Force and Chief of Staff of the Air Force, the 377th Air Base Wing in Albuquerque, N.M., will report to Air Force Global Strike Command, and the Air Force Nuclear Weapons Center will reorganize, combining the AFNWC commander and Air Force Program Executive Officer...
 
 

Air Force looks at innovative acquisition processes

With new technologies rapidly coming to the forefront of the global stage, remaining the world’s greatest air force comes at an escalating cost, making responsible spending and cost-cutting initiatives high priorities for Air Force leadership. The Air Force Office of Acquisitions is partnering with industry to realize some of these initiatives and help propel the...
 
 
Air Force photograph by Rebecca Amber

Airman, screenwriter says follow your dreams

Air Force photograph by Rebecca Amber Capt. Eric Koenig, 412th Aerospace Medicine Squadron dentist, consults with a patient at the Edwards AFB Dental Office. This past Veterans Day, Capt. Eric Koenig, 412th Aerospace Medicine S...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>