This exchange initiative shuttles merchandise in between exchange facilities to fulfill specific customer requests. Everything from furniture to tactical gear can be transferred through the “Shuttle Program,” meaning shoppers everywhere are guaranteed the largest possible selection of competitively-priced goods.
“If you don’t see what you’re looking for, just ask a manager if it can be brought in from another location,” said the exchange’s Chief of Staff Col. Thomas Ockenfels. “If another nearby exchange stocks it, chances are they’ll be able to get your item.”
The exchange “Shuttle Program” ensures military families living and working near smaller installations enjoy the same selection and savings as bigger locations. To use the program, shoppers can go to an Exchange Customer Service area and ask to speak to a manager. After recording the request and checking availability, shoppers will be advised of a projected arrival date.
The “Shuttle Program” is a free service at all exchanges, troop stores and expresses around the world.