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December 7, 2012

Exchange spreads holiday cheer with industry-leading return policy

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Chris Ward
AAFES Public Affairs


Nearly 20 percent of Americans will return at least one holiday gift item this holiday season, according to Lavi Industries, a provider of public guidance. To take the stress and confusion out of the return process, the Army & Air Force Exchange Service has extended the terms of its hassle-free return policy for the holidays.

The Exchange’s standard policy limits returns anywhere from 15 to 90 days with a sales receipt, but the holiday return/exchange policy extends these guidelines through Jan. 31, 2013 for any item purchased between Nov. 1 and Dec. 24, 2012.

As is the case year-round, refund requests with sales receipts are processed in accordance with original forms of payment (cash for cash, credit for credit card). Refund requests without sales receipts receive an Exchange gift card.

“We want to make returns as simple as possible for our holiday shoppers,” said the Exchange’s Senior Enlisted Adviser Chief Master Sgt. Tony Pearson. “Our relaxed refund policy will guarantee customer satisfaction.”

In addition to returns on items purchased at the Exchange, www.shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.




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