Local

April 12, 2013

Access to medical services when clinic is closed

mdg-access
The 412th Medical Group clinic is closed weekends, government holidays, and family down days.

The clinic is also closed on the first Monday of every month for Training Day. If the first Monday of the month is a holiday, then the clinic will be closed on the second Monday of the month.

Training Day provides the medical personnel with time to complete all required medical readiness training, commander’s calls, and professional staff training needed to maintain accreditations so that they can continue to provide quality patient care, meet mission requirements and deploy medics at a moment’s notice.

When the clinic is closed, the medical services can be accessed if you need same-day service that can’t wait for the following business day.

Emergency care involving life, limb, or eyesight can be accessed by dialing 911.

If you are on base, emergency services can be more efficiently accessed via the Emergency Control Center at (661) 277-4540. The base paramedic ambulance service will respond, stabilize, and transport you to the nearest emergency room for definitive care.

For urgent care issues that can’t wait until the next business day, you can access care by calling the Nurse Advice line at (866) 535-4137 which will provide you with the authorization to go to Urgent Care.

If you call the appointment line at (661) 277-7118 and the clinic is closed, stay on the line. It will automatically be transferred to the Nurse Advice Line which will provide you with the authorization to go to Urgent Care. Urgent care problems are issues that are not life threatening but may or may not be of serious consequence if not addressed on the same day. This includes treatment of minor fractures, minor lacerations, foreign bodies, persistent fever and cough, etc. Many of the problems that are currently treated in hospital emergency departments can receive more timely treatment in less than 1-2 hours at an urgent care center. But unlike emergencies, you need an authorization from either the clinic or the Nurse Advice line before you seek care.

If the Military Treatment Facility pharmacy is not available, prescriptions can be filled through retail network pharmacies or TRICARE Pharmacy Home Delivery. Network pharmacies are fast, convenient, and can fill scripts for a small co-pay. TRICARE Pharmacy Home Delivery is the least expensive option and best suited for medications you take on a regular basis. You may receive up to a 90-day supply of medications for minimal out-of-pocket costs. There is only one copayment for each prescription filled (up to a 90 day supply). Additionally, you can enjoy the convenience of having medications delivered directly to your home with free standard shipping and refills can easily be ordered online, by phone, or by mail. If you have questions about your prescriptions, pharmacists are available 24/7 to answer your questions confidentially.

For more information about TRICARE Pharmacy Home Delivery, visit www.express-scripts.com/TRICARE/homedelivery/ or call (877) 363-1303. Note: If you are active duty, you don’t have to pay any copays for network pharmacy or home delivery.

The 412th MDG highly values timely and responsive customer service. We have a very robust Patient Advocate Program that is ready to field and respond to a variety of customer concerns. Patient Advocates are assigned to all patient care areas as well as at the MDG level and are ready to provide immediate and convenient assistance to all of our customers.

If you have any concerns, please contact the Patient Advocate from the clinic of concern or contact Lt. Col. Kathleen Browning at (661) 275-2698. They will be happy to immediately address any issue.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs December 19, 2014

Commissary hours The Commissary will be closed Dec. 25 and 26. Regular hours will resume Dec. 27. The Commissary will be open regular hours Dec. 31, and closed Jan. 1, 2015. For more information, call 661-277-9175. Museum hours The Air Force Flight Test Museum will be closed for the Christmas holidays starting Dec. 22 and...
 
 

412th Force Support Squadron Holiday Hours

Christmas Eve: Dec. 24 OPEN: Aero Club: 8 a.m.-4 p.m. Arts & Crafts/Auto Hobby: 9 a.m.-3 p.m. Airman & Family Readiness: 7:30 a.m.-4:30 p.m. Child Development Center: 6:15 a.m.-5 p.m. Family Child Care: 7:30 a.m.-5 p.m. High Desert Inn: Open seven-days a week, 24-hours a day Information, Tickets & Tours: 9 a.m.-5 p.m. Library: 9...
 
 

New Year brings new hours for Exchange, food court

Effective Jan. 1, 2015, the Edwards Exchange will have new hours for the main store and food court restaurants. The new hours are: Exchange Main Store: Monday-Saturday, 9 a.m.-7 p.m.; Sundays 10 a.m.-6 p.m. Arby’s:† Monday-Friday, 10:30 a.m.-3 p.m.; Saturdays, 11 a.m.-6 p.m.; Sundays, 11 a.m.-5 p.m. Taco Bell: Monday-Friday, 10:30 a.m.-6 p.m.; Saturdays and...
 

 

Card competition

Courtesy photograph The Edwards Air Force Base tree lighting ceremony Dec. 5 was accompanied by the annual Holiday “Card” Competition. The Edwards Royal Court took first place in this year’s competition with their “Frozen” movie-themed design. From left: Maj. Gen. Arnold W. Bunch Jr., Air Force Test Center commander, Brig. Gen. Michael Brewer, 412th Test...
 
 
Air Force photograph by Kenji Thuloweit

Don’t let a lack of tortoise training slow you down

Air Force photograph by Rebecca Amber Wildlife biologist Misty Hailstone, 412th Civil Engineering Group Environmental Management, offered a desert tortoise training course for off-road vehicles Dec. 4 in Bldg. 3000.   Edwa...
 
 

Exchange shoppers can save 10 percent with coupon

Military shoppers can find a winter wonderland of savings at the Army & Air Force Exchange Service simply by shopping Dec. 21 and 22. When shoppers make a purchase those two days, they will receive a coupon to save 10 percent off from Dec. 26 through Jan. 5, with a maximum discount of $200. The...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>