Local

May 10, 2013

UnitedHealthcare, TRICARE take steps to expedite authorizations

TRICARE Management Activity is temporarily waiving the requirement for authorization of care in order to expedite service in its West Region, served by UnitedHealthcare. The waiver applies to any referrals obtained, or care received, from April 1 to May 18, 2013.

Referrals are typically entered electronically, generating an authorization from the managed care support contractor. While UnitedHealthcare works to clear pending referrals, West Region enrollees who are referred to a network specialist for TRICARE covered services will not need an authorization. Beneficiaries should request a written copy of their referral or ask their care provider to fax a copy to the specialist. The waiver does not apply to beneficiaries using TRICARE Standard.

UnitedHealthcare Military & Veterans began serving the TRICARE West Region April 1, 2013. Since then, the company has experienced referral and care authorization volumes that exceeded historical norms and related challenges processing them in a timely manner.

Effective immediately, referrals submitted by 412th Medical Group providers between April 1 and May 18, 2013 are authorized treatment in the TRICARE network without an authorization. When a provider determines the need for a medical referral to an off-base provider, enrollees will be sent to the 412th MDG Referral Management Center for assistance in booking appointments with a TRICARE network provider. Additionally, enrollees will be given a paper copy of their referral and the UnitedHealthcare waiver letter authorizing care. Please call the Referral Management Center at (661) 275-2259, if you have questions.

“UnitedHealthcare has committed the full resources of the company – at all levels and in all areas – to provide beneficiaries, care providers and Military Treatment Facilities with high-quality service and support,” said UnitedHealthcare Military & Veterans CEO, Lori McDougal. “We understand issues have arisen that need immediate improvement, and we are taking aggressive actions to fix them. We sincerely apologize for any delay in services that TRICARE beneficiaries and care providers are experiencing as a result of these challenges.”

West Region beneficiaries can get more information and sign up for updates at www.uhcmilitarywest.com or tricare.mil/westtransition




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs April 18, 2014

Commissary The Edwards Commissary will be open 9:30 a.m.-6 p.m., April 20. CCAF graduation The Community College of the Air Force Graduation Ceremony is 2:30-4:30 p.m., May 7 at Club Muroc. The graduation ceremony will honor the October 2013 and the April 2014 CCAF classes and will also recognize enlisted Airmen who have completed their...
 
 

Spring season = Spring clean up at Edwards

Winter is finally over and Spring has arrived! Despite the cold mornings or the blustery winds we have battled, the weather is definitely turning warmer. Just like the things we do every year at home, clearing winter debris blown into our yards or removing dead plants and weeds, at Edwards AFB we have an annual...
 
 

April 14 – Pulse on AF force management

WASHINGTON – New eligibility criteria, application deadlines and status updates are all featured in this force management update, an ongoing effort to bring Airmen the latest, most accurate information concerning the complex and dynamic force management programs. Additional TERA, VSP windows The Air Force will open two new fiscal year 2014 temporary early retirement authority...
 

 

NASA signs agreement with German, Canadian partners to test alternative fuels

NASA has signed separate agreements with the German Aerospace Center and the National Research Council of Canada to conduct a series of joint flight tests to study the atmospheric effects of emissions from jet engines burning alternative fuels. The Alternative Fuel Effects on Contrails and Cruise Emissions (ACCESS II) flights are set to begin May...
 
 
Air Force photograph by Bobbi Zapka

X-47B wins Collier Trophy

Northrop Grumman photograph by Alan Radecki The two X-47B test aircraft pause between flight test events at Edwards AFB, Calif. The two vehicles were built by Northrop Grumman in Palmdale, Calif., and performed all of their ini...
 
 

Hazardous waste roundup slated for April 26

Edwards AFB Environmental Management is hosting a Household Hazardous and Universal Waste Roundup on Saturday, April 26. The roundup is at the Base Housing Office, 402 West Forbes Ave., Bldg. 6696, from 9 a.m. to 2 p.m. Base housing and dormitory residents can drive up and drop off household hazardous and universal waste for free....
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>