Local

September 6, 2013

Submitting maintenance requests for on base housing

Beginning†Sept. 1, Corvias Military Living will begin providing maintenance services to Edwards on-base housing residents. Corvias offers residents several convenient ways to submit maintenance service requests.

“Our goal is to make submitting a service request a simple process for Edwards residents,” said JC Calder, program manager at Corvias Military Living. “We have a number of options available and we encourage everyone to submit their requests in the way that is most convenient for them.”

Edwards on-base housing residents may submit their work orders to the Corvias Community Office using one of the following accepted methods:

  • Phone: (661) 385-6051
  • E-mail: Edwards.Service@Corvias.com
  • Website: http://airforce.corviasmilitaryliving.com/
  • In-person at the Community Office: located at Bldg. 6696, 402 West Forbes Ave. Community Office is open Monday through Saturday, 8:30 a.m. to 5:30 p.m. The office will be open on Labor Day, Monday, Sept. 2, from 9 a.m. to 1 p.m.

All maintenance requests are handled by the Corvias maintenance team, who wear Corvias uniforms. The maintenance team prioritizes work requests, according to the following system:

  • Emergency – Corvias provides 24-hour emergency maintenance response every day. Emergency service requests must be submitted in-person or by phone when the Community Office is open. After business hours, emergency work orders should be placed by phone. The response time for all emergency service requests will be within one hour. Some examples of maintenance emergencies include burst or frozen pipes, sewer back-up, or an electrical short. Residents should call 911 immediately in the event of any life-threatening emergency, such as fire, flood, or medical emergency. Once the resident has contacted 911, they are asked to call the Community Office as soon as it is safe to do so.
  • Urgent – Completion time within 5 working days. Urgent work is required to correct a condition that could become an emergency. Some examples include an inoperable light fixture or a broken garbage disposal.
  • Routine – Completion time within 15 working days. Routine work is needed for an inconvenience that does not pose a hazard or a potential hazard. This may include a broken drawer or loose towel bar.

In addition to these maintenance services, Corvias will provide a self-help option for those residents who prefer to complete minor repairs in their home. Families may visit the Community Office during business hours, where they can obtain the necessary tools and other items.

“We are ready to address our families’ maintenance needs, no matter how large or small the service request may be,” said Calder. “However, for those who are interested, we will continue to provide Edwards residents with the self-help option.”




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs December 19, 2014

Commissary hours The Commissary will be closed Dec. 25 and 26. Regular hours will resume Dec. 27. The Commissary will be open regular hours Dec. 31, and closed Jan. 1, 2015. For more information, call 661-277-9175. Museum hours The Air Force Flight Test Museum will be closed for the Christmas holidays starting Dec. 22 and...
 
 

412th Force Support Squadron Holiday Hours

Christmas Eve: Dec. 24 OPEN: Aero Club: 8 a.m.-4 p.m. Arts & Crafts/Auto Hobby: 9 a.m.-3 p.m. Airman & Family Readiness: 7:30 a.m.-4:30 p.m. Child Development Center: 6:15 a.m.-5 p.m. Family Child Care: 7:30 a.m.-5 p.m. High Desert Inn: Open seven-days a week, 24-hours a day Information, Tickets & Tours: 9 a.m.-5 p.m. Library: 9...
 
 
Air Force photograph by Rebecca Amber

Edwards First Sergeants council wraps up Christmas programs

Air Force photograph by Rebecca Amber The annual Angel Tree program will provide gifts for around 300 Edwards children this year. The Edwards First Sergeants Council puts on the event to help Airmen unable to buy their children...
 

 
afmc-q-and-a

Lean thinking, process improvement highlight Busch’s time at AFMC

During the last 16 years and six assignments in Air Force Materiel Command, Vice Commander Lt. Gen. Andrew Busch was challenged to find new methods to operate more efficiently in one of the most complex and diverse commands tha...
 
 
flu

Flu season: What you need to know

Flu is officially upon us. If you have ever had the flu, you know it can knock you out √≥ with members of your family, friends and co-workers not far behind. Today, it’s more important than ever to get your facts straight...
 
 
driving-safety

Driving safely on snow or icy roads

Unless you’re traveling through the mountains of Southern California in the winter, driving in the snow doesn’t occur very often. First off, don’t assume your vehicle can handle any road condition. Even four-w...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>