Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs July 18, 2014

Express fuel pumps to shut down July 21 & 22 The AAFES Express gasoline station will undergo vapor testing next week, which requires the pumps to be turned off to complete the process.†The fuel pumps will be shut down 8-11 a.m., July 21, and 7 a.m.-1 p.m., July 22. For more information, call (661) 258-1078,...
 
 

Exchange celebrates 119 years with 5 percent MILITARY STAR card discount

July 25, the Army & Air Force Exchange Service marks a historic milestone, celebrating 119 years of serving Soldiers, Airmen and their families. July 25, 1895, General Order No. 46 established the exchange on military installations, directing post commanders to set up an exchange at every post. Since then, the Exchange has supported U.S. troops...
 
 

Focus on deliberate self-development

I am an American Airman. I am a warrior. I have answered my nation’s call. These words should resonate with each of us who have the honor and privilege of wearing the uniform. Each time I recite our creed, I feel a sense of pride. I hope every Airman reading this shares my sentiment. Each...
 

 
Air Force photograph by Rebecca Amber

Edwards says goodbye to Weavers

Air Force photograph by Rebecca Amber Outgoing commander of the 412th Maintenance Group, Col. Robby Weaver (right) receives his retirement pin from his wife Susan during Weaverís retirement ceremony July 10. Weaver and his wif...
 
 
Air Force photograph by Rebecca Amber

Got a ticket? What now?

Air Force photograph by Rebecca Amber 412th Security Forces Squadron defenders pull over a vehicle for speeding. Many drivers have experienced the sinking feeling that accompanies the flashing lights and siren of a police vehic...
 
 

Annual duck blind drawing set for Aug. 9

Waterfowl hunters can participate in the annual duck blind drawing scheduled for Aug. 9 at the Rod and Gun Activity, Bldg. 210. Base hunting permits may be submitted to drawing officials from 9 a.m. until the actual drawing begins, which will be at approximately 10 a.m. Duck blind reservations are required for all base affiliated...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>