Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs July 25, 2014

Focus group Here’s your chance to be heard. The Edwards Commissary is looking for volunteers to participate in a group discussion about your Commissary. They will be conducting focus groups July 29 from noon to 2 p.m. and again from 2:30 p.m. to 4 p.m. If you would like to participate, send an e-mail to...
 
 
aafes-school

Exchange moves to the head of the class with extra back-to-school savings

With the first bell about to ring on a new school year, the Army & Air Force Exchange Service is giving lessons in savings. The Exchange is helping military shoppers make the grade with competitive prices and tax savings on...
 
 
Air Force photograph by Kenji Thuloweit

Major wins major bucks on ‘Price Is Right’

Air Force photograph by Kenji Thuloweit Maj. Kevin Van Stone, Air Force Operational Test and Evaluation Center Detachment 5, and his wife, Melinda (right), speak to a representative from CBS after being handed a giant check for...
 

 

Exchange shoppers can keep on ticking with Hello Kitty sweepstakes

Military shoppers can keep time with Hello Kitty thanks to the latest sweepstakes from the Army & Air Force Exchange Service. Twenty-five winners will take home a Hello Kitty watch, valued at $85. From July 25 to Aug. 22, Exchange shoppers can enter to win by emailing patriotfamily@aafes.com and putting “Hello Kitty Sweepstakes” in the...
 
 
Air Force photograph by Jet Fabara

After 25 years, the ‘Spirit’ lives on

Air Force photograph by Jet Fabara Multiple local media representatives, Northrop Grumman employees, civic leaders and military personnel were in attendance to witness the 25th anniversary of the B-2 Spirit at U.S. Air Force Pl...
 
 
Air Force photograph by Rebecca Amber

Golf camp offers ‘hole’ lot of fun

Air Force photograph by Rebecca Amber At Muroc Lake Golf Course, children from the Edwards AFB community participate in a week-long summer golf camp July 21 -25 where they learn golf techniques, rules and etiquette. Children ag...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>