Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

Holiday Hours

Special holiday hours will be in force for 412th Force Support Squadron facilities. The hours are: Thanksgiving Day – Nov. 27 All 412th FSS facilities will be CLOSED except the following: * Aero Club: Flying sunrise to sunset, office closed * Joshua Tree Dining Facility: Brunch 6 a.m.-1 p.m., Dinner 4:30-7 p.m., and Midnight Meal...
 
 

Exchange gift cards personalize holiday care packages

According to a recent National Retail Federation survey, gift cards will be the most requested gift this year with 62 percent preferring a gift card over any other item. For Soldiers, Sailors, Airmen and Marines, their gift card of choice is the one that can be redeemed at military exchanges from Okinawa to Oklahoma. The...
 
 
Air Force photograph by Rebecca Amber

ODR has everything but snow

Air Force photograph by Rebecca Amber Outdoor Recreation employees Brian Brazelton (right) and Oscar Parra-Garcia (left) are ready to help with all the equipment needed for a day on the slopes. Outdoor Recreation is ready for a...
 

 

News Briefs November 26, 2014

Commissary closure The Edwards Commissary will be closed Thanksgiving Day and then resume regular hours Nov. 28. Exchange closure The Edwards Exchange will be closed Thanksgiving Day (Nov. 27), and reopen at 4 a.m., Nov. 28 ñ Black Friday. Service members who are on the installation on Thanksgiving Day will still have access to convenience...
 
 
commissary-cards

Ready for the holidays? Commissary cards help spread ‘gift of groceries’

The Edwards Commissary will be closed Thanksgiving Day and will reopen Nov. 28 with normal hours. As the calendar flips toward the holidays, the Commissary Gift Card is always a viable option for anyone wishing to support their...
 
 
Air Force photograph by Rebecca Amber

412th Ops Group deputy CC retires

Air Force photograph by Rebecca Amber Lt. Col. Michael T. Morgan speaks to the audience during his retirement ceremony at the Air Force Flight Test Museum Nov. 21.   Members of the 412th Operations Group gathered at the Ai...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>