Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs August 28, 2015

Run with History postponed Edwards Air Force Base’s 2nd Annual†Run with History half marathon, 10K and 5K run has been postponed until further notice. For more information, call the Rosburg Fitness Center at 661-275-GYM1 (4961). Mandatory Chief’s Panel The Chief’s Panel (enlisted call) originally scheduled for Aug. 28 has been moved to Oct. 5. The...
 
 
Air Force photograph by Jet Fabara

Edwards AFB Express drives for value at the pump

Air Force photograph by Jet Fabara The Edwards AFB Exchange Express Gas Station. According to gasbuddy.com, gas prices could dip to below $2 a gallon by Thanksgiving. As the cost of gas continues to plummet, the Exchange wants ...
 
 
Air Force photograph by Airman 1st Class Bobby Cummings

Local efforts help keep Dragon Lady flying at 60

Air Force photograph by Airman 1st Class Bobby Cummings A U-2 Dragon Lady soars above the flightline at Beale Air Force Base, Calif., Jan. 22, 2014. The low-altitude handling characteristics of the aircraft and bicycle-type lan...
 

 
Air Force photograph by Rebecca Amber

A-4 Skyhawks support F-35 operational testing

Courtesy photograph by Frank Crebas Pictured from top down is an F-35 Lightning II, an F-16 Fighting Falcon and an A-4 Skyhawk. In support of an operational test exercise for their F-35s, the Royal Netherlands Air Force conting...
 
 

NASA’S American Eatery

(Bldg. 4825) Aug. 31-Sept. 4 10:30 a.m. to 1 p.m. Monday Lasagna Side salad and garlic bread Tuesday Beef taco salad Wednesday Meatloaf Mashed potatoes and gravy Vegetables Thursday Orange chicken Fried rice and egg roll Friday Baked cod Rice Pilaf and vegetables All Blue Plate Specials–$7.89 Drink not included. Medium Beverage, $1.99; Large $2.09...
 
 

News Briefs August 21. 2015

Women’s Equality Day Luncheon Be sure to reserve your seat for the upcoming Womenís Equality Day Luncheon! The guest speaker is Juliana de Beers, owner of J.B. Whitney & Associates, who also teaches communication courses at Edwards. Additionally, Jon Ghent from Lockheed Martin will present a short speech on ìWomen in STEM.î Aug. 26 has...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>