Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs April 24, 2015

“Edwards Got Talent” contest April 24 Edwards Family Advocacy will hold an “Edwards Got Talent” competition at the Oasis Community Center April 24. The show starts at 5:30 p.m. and will end at 7:30 p.m. Anyone with access to Edwards AFB and their family members are invited to come and show off their talent! The...
 
 
Courtesy photograph by Liz Jacobson

Ten seconds later and that picture still exists

Courtesy photograph by Liz Jacobson Teenagers may feel a false sense of anonymity and security when using Internet apps, which can lead to an increasing number of teenagers sending inappropriate content. Irresponsible sharing o...
 
 
NASA photograph by Ken Ulbrich

Second X-56A MUTT makes first flight

NASA photograph by Ken Ulbrich NASA researchers are using the X-56A, a low-cost, modular, remotely piloted aerial vehicle, to explore the behavior of lightweight, flexible aircraft structures. Researchers at NASA’s Armstrong ...
 

 
afaf

AFAF campaign extended

Air Force photograph by Rebecca Amber The Edwards Air Force Base 2015 Air Force Assistance Fund Campaign has been extended an additional two weeks to May 15. If you would like to donate, contact your Unit Project Officer. For q...
 
 
Air Force photograph by Samuel King Jr.

An Edwards NCO’s journey to wounded warrior mentorship

Air Force photograph by Samuel King Jr. Tech. Sgt. Ryan Delaney, an Air Force Wounded Warrior mentor, watches Tremayne Maxwell, an Air Force Wounded Warrior athlete, perfect his wheelchair basketball rolling skills during the f...
 
 
Air Force photograph by Jet Fabara

F-22 test squadron recognizes decorated squadron member, Vietnam hero

Air Force photograph by Jet Fabara William Freckleton, 412th Range Squadron lead F-22 range control officer, poses before his F-16D incentive flight April 21. Freckleton is the only decorated Vietnam veteran at the 411th Flight...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>