Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs September 12, 2014

Edwards Chapel hosts weekly series “That the World May Know,” a video teaching series, is being offered on Wednesdays at 11 a.m. at the Higher Grounds Café in the dorm area, Bldg. 2511. This is an amazing presentation from Focus on the Family. The Faith Lessons series takes you on a round trip to ancient...
 
 
Vandalism

Vandalism costs school district $12,000

Several base schools have been vandalized since Aug. 25 incurring over $12,000 in damages to the Muroc Joint Unified School District. The majority of the destruction has occurred at Bailey Elementary School where windows, ceili...
 
 

Air Force revamps AEF

WASHINGTON (AFNS) — The Air Force will deploy Agile Combat Support Airmen under its redesigned air expeditionary force construct October 1. The primary purpose of the redesign was to look at ways to deploy more ACS Airmen with their units and standardize dwell times across the Air Force as much as possible to present a...
 

 
U.S. Air Force photo by Ethan Wagner

C-17 treads into new territory

U.S. Air Force photo by Ethan Wagner Since Dunlop Tire was selected as the supplier for the C-17 as the replacement tire, the C-17 Global Reach Integrated Test Team at Edwards AFB has been putting the C-17’s new Dunlop tires ...
 
 

Shoplifting at Edwards Exchange down in 2013

According to the National Association for Shoplifting Prevention, there are approximately 27 million shoplifters in America, accounting for more than $35 million a day in losses. This fact is not lost on retailers such as the Army & Air Force Exchange Service. While it may not be evident to the naked eye, the Edwards Air...
 
 
U.S. Air Force photo by Rebecca Amber

412th CE leads way in water conservation

U.S. Air Force photo by Rebecca Amber Xeriscaping can take on many forms, ranging from decomposed granite that looks like dirt, to rocks with desert shrubs and low-water-use trees. Edwards has chosen to stick with a low-mainten...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>