Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

Separated but not alone

MOUNTAIN HOME AIR FORCE BASE, Idaho–As the dawn broke out over the mountains, I woke up to the sun peeping through my window. Once I got up I went straight to the kitchen to make my family breakfast yet in the back of my mind, all I could think about was, how am I going...
 
 
duck-blind2

Duck blind drawing slated for Aug. 8

Waterfowl hunters can participate in the annual duck blind drawing scheduled Aug. 8 at the Rod and Gun Activity, Bldg. 210. Base hunting permits may be submitted to drawing officials from 9 a.m. until the actual drawing begins,...
 
 
LPGA1

Free golf clinics with LPGA tour player

Air Force photographs by Rebecca Amber Ladies Professional Golf Association tour player Stephanie Louden demonstrates how to correctly use three golf clubs, a wedge, a 7-iron and a driver during the free golf clinic July 24. Lo...
 

 

NASA’S American Eatery (Bldg. 4825)

Aug. 3-7 10:30 a.m. to 1 p.m. Monday Beef taco salad Tuesday Lasagna Side salad and garlic bread Wednesday Country fried steak Mashed potatoes and gravy Vegetables Thursday Orange chicken Fried rice and egg roll Friday Baked cod Macaroni and cheese Broccoli All Blue Plate Specials — $7.89 Drink not included. Medium Beverage, $1.99; Large,...
 
 

Air Force promotes fatigue countermeasures

Human fatigue results from sleep deprivation. Fatigue has become a growing concern in the Air Force as sustained and continuous operations, along with global deployments, are stretching the ability of our forces to meet growing mission demands. Some Airmen may question whether fatigue is really a big enough hazard to worry about. Fatigue can decrease...
 
 
U.S. Air Force photo by Tech. Sgt. Chrissy Best

Losing sleep: CSAF shares what keeps him up at night

U.S. Air Force photo by Tech. Sgt. Chrissy Best Air Force Chief of Staff Gen. Mark A. Welsh III speaks with 501st Combat Support Wing Airmen during an all call at Royal Air Force Croughton, England, July 16. Welsh explained the...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>