Local

December 20, 2013

Exchange’s return policy gives shoppers what they want

Lisa Neidinger
AAFES Public Affairs

aafes-open
According to ABC News, recipients of gifts returned as many as 37 percent of holiday purchases last year. But shoppers at the Army & Air Force Exchange Service can rest easy knowing the Exchange makes holiday returns as easy as possible.

“We know it’s hard to please everyone on your list,” said the Exchange’s Chief of Staff Col. Tom Ockenfels. “There’s enough stress during the holidays, so we have industry-leading return policies to make it simple to transform an unwanted gift into a replacement item, refund or Exchange gift card credit.”

The Exchange’s standard policy allows returns anywhere from 15 to 90 days of purchase with a sales receipt, but the holiday return/exchange policy extends these terms through Jan. 31, 2014 for all items purchased between Nov. 1 and Dec. 24, 2013.

As is the case throughout the year, refund requests with sales receipts are processed according to the original forms of payment (cash for cash, credit for credit card). Customers returning items without sales receipts will receive Exchange gift cards for the refund amount.

Also as a convenience to Exchange online shoppers, shopmyexchange.com orders can be returned to the nearest Army, Air Force, Marine Corps, Navy or Coast Guard Exchange. Customer online returns due to an error on the Exchange’s part are reimbursed standard shipping charges as well.

“We take our commitment to serving those who serve seriously,” said Ockenfels. “On the rare occasion an online return is necessary, we know it’s extremely important they have a hassle-free experience.”
To make a return or get more information on exchanges and gift card credits, be sure to stop by your Exchange’s Customer Service area or visit www.shopmyexchange.com.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs January 23, 2015

Fitz-Gerald pedestrian crossing work Through next week, road work will be taking place near the Fitz-Gerald Blvd. and Doolittle Parkway intersections, which is located in the housing area near Chapel 2. This work will result in better visibility of the pedestrian crossings and make crossing at these locations easier and safer for all. Fitz-Gerald and...
 
 
juveniel-court

JIC aims to maintain good order, morale, discipline

In the Sept. 9, 2014, Desert Wings, an article titled Vandalism costs school district $12,000.î The story was about damage that occurred at Bailey Elementary School. The 412th Test Wing has taken to address not only that insta...
 
 
Air Force photograph by Scott M. Ash

SecAF, CSAF discuss future of the Air Force

Air Force photograph by Scott M. Ash Air Force Chief of Staff Gen. Mark A. Welsh III and Secretary of the Air Force Deborah Lee James deliver their, “State of the Air Force,” press conference Jan. 15, 2015, in Washi...
 

 
Air Force photograph by Rebecca Amber

Driving on base could make you eligible for gas tax refund

Air Force photograph by Rebecca Amber The state of California may refund taxes paid on gasoline to residents who use the gasoline while driving on a military installation. Claims must be submitted to the California State Contro...
 
 

Air Force senior leadership addresses need to stabilize RPA enterprise

During a State of the Air Force address held at the Pentagon, Jan 15, Secretary of the Air Force Deborah Lee James announced immediate preliminary steps to develop a get-well plan to improve the health of the MQ-1B Predator and MQ-9 Reaper enterprise in light of extensive combatant commander operational needs. (Intelligence, surveillance and reconnaissance)...
 
 

AFIMSC headquarters site announced

Joint Base San Antonio-Lackland, Texas,†was selected as the host base for the Air Force Installation and Mission Support Center Headquarters. Air Force officials chose the installation after analyzing operational considerations, installation attributes, economic and environmental factors at four candidate locations. “Following site surveys at the four candidate locations, we ultimately ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>