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January 17, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service as of April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers (TSCs) will no longer provide walk-in services at 189 TSCs in the Continental United States as of April 1.

In†Edwards AFB’s†ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th MDG will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil†and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way through the U.S. Mail at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
Find out more at www.tricare.mil/TSC.




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