Local

January 17, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service as of April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers (TSCs) will no longer provide walk-in services at 189 TSCs in the Continental United States as of April 1.

In†Edwards AFB’s†ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th MDG will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to …” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil†and make enrollment and primary care manager changes, and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way through the U.S. Mail at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.
Find out more at www.tricare.mil/TSC.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs March 6, 2015

MPS closures The Military Personnel Section will be closed March 6, 14 and 20, from noon-4:30 p.m. for on in-house training. The CAC/DEERS office will remain open during its normal business hours 7:30 a.m. to 4:30 p.m. Monday to Friday. For more information, call 661-277-4366. Legal assistance postponement Due to a severe shortage of manpower,...
 
 
Air Force photograph by Ethan Wagner

Monthly enlisted promotions

Air Force photograph by Ethan Wagner Team Edwards Airmen sing the “Air Force Song” during the monthly enlisted promotion ceremony in the base theater Feb. 27. The 412th Test Wing generally holds its monthly promotio...
 
 
Air Force photograph by Jet Fabara

Annual fair opens job opportunities for transitioning military

Air Force photograph by Jet Fabara Katherine Keelin, Los Angeles County Sheriff’s Department custody assistant, answers questions from a military spouse during the annual Military Transition and Spouse Employment Job Fair hos...
 

 
Air Force photograph by Ethan Wagner

Top Acquisition official, nominee for AFMC command, visits Edwards

Air Force photograph by Ethan Wagner Lt. Gen. Ellen M. Pawlikowski, Military Deputy, Office of the Assistant Secretary of the Air Force for Acquisition, is greeted by Col. Robert Lepper, 412th Maintenance Group commander, durin...
 
 
Air Force photograph by Rebecca Amber

Luncheon celebrates dignity and rights of all men

Air Force photograph by Rebecca Amber Lt. Col. Randel Gordon, F-22 Combined Test Force director of flight operations, was the keynote speaker at the African American/Black History Month Luncheon Feb. 26. He told the tale of two...
 
 
Air Force photograph by Rebecca Amber

Edwards leadership discuss economic impact at AVBOT

Air Force photograph by Rebecca Amber The Antelope Valley Board of Trade Business Outlook Conference was held in Lancaster, California, Feb. 27. The Antelope Valley Board of Trade held its 43rd annual Business Outlook Conferenc...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>