Health & Safety

March 21, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers will no longer provide walk-in services at 189 TSCs in the United States as of April 1.

Find out more at www.tricare.mil/TSC.

In our ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th Medical Group will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…..” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail – at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs March 20, 2015

Christian Seder Meal Have you ever wondered what a Passover Seder is all about? Everyone is invited to attend a “teaching and demonstration” Christian Seder March 31 from 11 a.m. to 12:30 p.m. at the Chapel 1 Annex. The elements of the Seder will be served as well as Matzo Ball Soup. The teaching demonstration...
 
 
Air Force photograph

Rosie the Riveter and me

Air Force photograph Staff Sgt. Alexandra M. Longfellow displays a tattoo of “Rosie the Riveter” to showcase how she became who she is today. The history of Rosie shows that with dedication and effort, anyone can do anythin...
 
 

Exchange rewards academic excellence with You Made the Grade Program

Besides handling daily schoolwork, studying and tests, military students face unique challenges, including coping with separation from parents during deployments and multiple moves. In fact, according to the Military Child Education Coalition, military children typically move six to nine times by the time they’ve completed 12th grade, with many making multiple moves during high school....
 

 

Celebrating the work that social workers do

March is nationally recognized as Social Work Month. According to the National Association of Social Workers, since the first social work class was offered in the summer of 1898 at Columbia University, social workers have led the way developing private and charitable organizations to serve people in need. And now, social workers continue to address...
 
 
Air Force photograph by Kenji Thuloweit

AFAF campaign taking off at Edwards

This year’s Air Force Assistance Fund campaign officially kicks off March 23 at Edwards, and the secretary of the Air Force approved a $5.97 million goal for this year’s campaign. The AFAF is a charitable fund by Ai...
 
 

Holy Week Schedule

Catholic April 2 – Holy Thursday, 7 p.m. (Chapel 2) April 3 – Good Friday, 5 p.m. (Chapel 2) April 4 – Holy Saturday, 8 p.m. (Chapel 2) April 5 – Easter, 9 a.m. (Chapel 2) Protestant April 3 – Good Friday, 11:30 a.m., service and fellowship (Chapel 1) April 5 – Easter Services Gospel...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>