Health & Safety

March 21, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers will no longer provide walk-in services at 189 TSCs in the United States as of April 1.

Find out more at www.tricare.mil/TSC.

In our ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th Medical Group will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…..” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail – at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs April 24, 2015

“Edwards Got Talent” contest April 24 Edwards Family Advocacy will hold an “Edwards Got Talent” competition at the Oasis Community Center April 24. The show starts at 5:30 p.m. and will end at 7:30 p.m. Anyone with access to Edwards AFB and their family members are invited to come and show off their talent! The...
 
 
Courtesy photograph by Liz Jacobson

Ten seconds later and that picture still exists

Courtesy photograph by Liz Jacobson Teenagers may feel a false sense of anonymity and security when using Internet apps, which can lead to an increasing number of teenagers sending inappropriate content. Irresponsible sharing o...
 
 
NASA photograph by Ken Ulbrich

Second X-56A MUTT makes first flight

NASA photograph by Ken Ulbrich NASA researchers are using the X-56A, a low-cost, modular, remotely piloted aerial vehicle, to explore the behavior of lightweight, flexible aircraft structures. Researchers at NASA’s Armstrong ...
 

 
afaf

AFAF campaign extended

Air Force photograph by Rebecca Amber The Edwards Air Force Base 2015 Air Force Assistance Fund Campaign has been extended an additional two weeks to May 15. If you would like to donate, contact your Unit Project Officer. For q...
 
 
Air Force photograph by Samuel King Jr.

An Edwards NCO’s journey to wounded warrior mentorship

Air Force photograph by Samuel King Jr. Tech. Sgt. Ryan Delaney, an Air Force Wounded Warrior mentor, watches Tremayne Maxwell, an Air Force Wounded Warrior athlete, perfect his wheelchair basketball rolling skills during the f...
 
 
Air Force photograph by Jet Fabara

F-22 test squadron recognizes decorated squadron member, Vietnam hero

Air Force photograph by Jet Fabara William Freckleton, 412th Range Squadron lead F-22 range control officer, poses before his F-16D incentive flight April 21. Freckleton is the only decorated Vietnam veteran at the 411th Flight...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>