Health & Safety

March 21, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers will no longer provide walk-in services at 189 TSCs in the United States as of April 1.

Find out more at www.tricare.mil/TSC.

In our ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th Medical Group will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…..” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail – at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.




All of this week's top headlines to your email every Friday.


 
 

 

Family Advocacy schedules September classes

Here’s what’s going on at Edwards Family Advocacy in September. Dads4Dads Class 1: This is a class for all expectant parents to navigate their way through pregnancy. Participants will get information on the New Parent Support Program, steps to enroll their baby for benefits, nutrition, safety exercises, importance of good dental care and information on...
 
 

‘Be ready’ for September, it’s National Preparedness Month

September is National Preparedness Month and†Edwards AFB’s Emergency Management Office has as series of events lined up to create awareness and help prepare the base community for potential emergencies that can happen at any time. The first emergency EM would like to focus on is earthquakes. On Sept. 16, from 9 a.m.-4 p.m., Emergency Management...
 
 

Seed bugs invade Edwards

During the past weeks Edwards has once again fallen prey to Mother Nature’s hand and has been invaded by Melacoryphus lateralis — †the Seed bug. Misty Hailstone, 412th Civil Engineering Group, Environmental Management biologist, identified the species, which was confirmed by an entomologist. The Seed bug does not sting or bite and is not known...
 

 
thunderstorm

High Desert monsoon thunderstorm season

Photograph courtesy of National Oceanic and Atmospheric Administration With the start of the summer season at Edwards, the threat of monsoon thunderstorms becomes a major concern for the 412th Operations Support Squadron Weathe...
 
 
motorcycle

412th TW commander implements policy prohibiting ‘lane splitting’ on installation

In a policy letter issued in support of EAFBI 31-218, Motor Vehicle Traffic Supervision, the commander of the 412th Test Wing calls for the prohibited practice of “lane splitting” on all areas of Edwards. This inclu...
 
 

Air Force promotes fatigue countermeasures

Human fatigue results from sleep deprivation. Fatigue has become a growing concern in the Air Force as sustained and continuous operations, along with global deployments, are stretching the ability of our forces to meet growing mission demands. Some Airmen may question whether fatigue is really a big enough hazard to worry about. Fatigue can decrease...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>