Health & Safety

March 21, 2014

Increased TRICARE beneficiary use of online, phone customer service leads to end of walk-in service April 1

Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, TRICARE Service Centers will no longer provide walk-in services at 189 TSCs in the United States as of April 1.

Find out more at www.tricare.mil/TSC.

In our ongoing efforts to provide 412th Medical Group patients the best customer service, the 412th Medical Group will still have a wide variety of secure, electronic customer service options available through www.tricare.mil. The new “I want to…..” feature puts everything beneficiaries want to do online right on the front page of www.tricare.mil.

When walk-in service ends April 1, beneficiaries who want personal assistance can call United Healthcare Military & Veterans for enrollment and benefit help at (877) 988-9378. All health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus. Beneficiaries can get 24/7 TRICARE benefit information at www.tricare.mil, and make enrollment and primary care manager changes and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail – at a cost of less than 50 cents.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of approximately $250 million over five years. The change does not affect TRICARE benefits or health care delivery.




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs January 23, 2015

Fitz-Gerald pedestrian crossing work Through next week, road work will be taking place near the Fitz-Gerald Blvd. and Doolittle Parkway intersections, which is located in the housing area near Chapel 2. This work will result in better visibility of the pedestrian crossings and make crossing at these locations easier and safer for all. Fitz-Gerald and...
 
 
juveniel-court

JIC aims to maintain good order, morale, discipline

In the Sept. 9, 2014, Desert Wings, an article titled Vandalism costs school district $12,000.î The story was about damage that occurred at Bailey Elementary School. The 412th Test Wing has taken to address not only that insta...
 
 
Air Force photograph by Scott M. Ash

SecAF, CSAF discuss future of the Air Force

Air Force photograph by Scott M. Ash Air Force Chief of Staff Gen. Mark A. Welsh III and Secretary of the Air Force Deborah Lee James deliver their, “State of the Air Force,” press conference Jan. 15, 2015, in Washi...
 

 
Air Force photograph by Rebecca Amber

Driving on base could make you eligible for gas tax refund

Air Force photograph by Rebecca Amber The state of California may refund taxes paid on gasoline to residents who use the gasoline while driving on a military installation. Claims must be submitted to the California State Contro...
 
 

Air Force senior leadership addresses need to stabilize RPA enterprise

During a State of the Air Force address held at the Pentagon, Jan 15, Secretary of the Air Force Deborah Lee James announced immediate preliminary steps to develop a get-well plan to improve the health of the MQ-1B Predator and MQ-9 Reaper enterprise in light of extensive combatant commander operational needs. (Intelligence, surveillance and reconnaissance)...
 
 

AFIMSC headquarters site announced

Joint Base San Antonio-Lackland, Texas,†was selected as the host base for the Air Force Installation and Mission Support Center Headquarters. Air Force officials chose the installation after analyzing operational considerations, installation attributes, economic and environmental factors at four candidate locations. “Following site surveys at the four candidate locations, we ultimately ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>