Health & Safety

April 25, 2014

Medical questions? Call the TRICARE Nurse Advice Line

Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment’s notice is invaluable.

The Military Health System’s new Nurse Advice Line for TRICARE beneficiaries does just that.

Starting May 2 TRICARE beneficiaries in the continental United States, Alaska and Hawaii can call the NAL toll-free twenty-four hours a day, seven days a week.

The NAL is a team of registered nurses who are available to answer a variety of urgent healthcare questions. They can help you decide whether self-care is the best option, or if it is better to see a healthcare provider. There will always be a live-person on the line to address beneficiary concerns.

The NAL offers a variety of solutions for all TRICARE beneficiaries. For pediatric issues, the NAL will route the beneficiary to a pediatric nurse. If follow-up is necessary or requested, the NAL will call the beneficiary back to check the child’s status a few hours later. The NAL will make same-day appointments with the beneficiary’s primary care manager for TRICARE Prime beneficiaries who are enrolled to Military Treatment Facilities. If a same day appointment is not available, the NAL will re-direct the beneficiary to the closest urgent care center, and advise the PCM that an urgent care referral is needed so the patient does not have to worry about paying any point of service co-pays. All other TRICARE beneficiaries who are not enrolled to a MTF will receive professional health advice about their urgent health concern and when to seek urgent care.

When calling the NAL, a customer service representative will verify the beneficiary’s eligibility through the Defense Enrollment and Eligibility Reporting System (DEERS). Beneficiaries with an acute health care concern or question will be connected with a registered nurse that will ask the beneficiary a series of very standard questions to determine the next steps and allow the NAL nurse to provide the best advice possible.

Beneficiaries can still contact their PCM team through MiCare or call the clinic during duty hours, but the NAL is another option for beneficiaries to access the care they need and want in a timely fashion. Beginning May 2, you can access the NAL by dialing 1-800-TRICARE (874-2273) then select Option 1.




All of this week's top headlines to your email every Friday.


 
 

 

Air Force Fitness Management System II up, accessible

The new Air Force Fitness Management System ñ AFFMS II ñ is now up and accessible via the Air Force Personnel Center Secure Application, Air Force Personnel Center officials said. AFFMS II enables Airmen to review their fitness history and records through July 2010. The previous system was taken off line Dec. 31 to enable...
 
 
Air Force photograph by Ethan Wagner

Edwards AFB’s Biomedical Sciences Corps team celebrates 50 years

Air Force photograph by Ethan Wagner The Biomedical Sciences Corps is made up of 2,400 professionals in a range of fields including optometry. Maj. Jade Texcell provides an optometry exam to an Airman.   Do you enjoy havin...
 
 
sharps

Safe personal disposal of sharps

At the 412th Medical Group, we recognize proper management and disposal of sharps safely reduces pollution, prevents injury, and averts disease transmission. A sharp is generally any hypodermic needle, pen needle, intravenous n...
 

 
flu

Flu season: What you need to know

Flu is officially upon us. If you have ever had the flu, you know it can knock you out ó with members of your family, friends and co-workers not far behind. Today, it’s more important than ever to get your facts straight...
 
 
driving-safety

Driving safely on snow or icy roads

Unless you’re traveling through the mountains of Southern California in the winter, driving in the snow doesn’t occur very often. First off, don’t assume your vehicle can handle any road condition. Even four-w...
 
 

Thinking about urgent care? The Nurse Advice Line Can Help

When an urgent health problem arises, it is hard to know whether you should try to tough it out or seek medical care. Luckily, TRICARE beneficiaries can call the Nurse Advice Line to get advice on their health care questions. Not all health problems require a visit with a medical specialist but a Registered Nurse...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>