Air Force

August 8, 2014

Team works to solve POV shipment issues

Mark Diamond
Military Surface Deployment and Distribution Command

SCOTT AIR FORCE BASE, Ill. – Military Surface Deployment and Distribution Command and U.S. Transportation Command are standing up a team of transportation experts this week to quickly address the most significant challenges and concerns military customers are facing when shipping their privately owned vehicles.

On May 1, International Auto Logistics, known as IAL, assumed responsibility for the Global Privately Owned Vehicle Contract, also known as GPCIII. Under the terms of the contract, IAL is responsible for processing, transporting and storing vehicles owned by military personnel and Department of Defense civilian employees bound for, or returning from, overseas duty assignments.

SDDC officials acknowledge the transfer to the new POV contractor did not go as smoothly as it could have. They want customers to know that SDDC is aware of and understands the issues some of them have experienced while shipping their privately owned vehicle, adding that solving those issues is the command’s No. 1 priority.

They also want their customers to know what SDDC and U.S. Transportation Command are doing to help resolve these issues and facilitate a smoother and more effective transition to the new contractor.

SDDC serves as the POV program manager, whereas Transcom is the global POV contract administrator. These two commands work closely together in managing and monitoring this critical quality of life contract.

“We are well aware that our customers continue to experience challenges in shipping their vehicles,” said Navy Capt. Aaron Stanley, personal property director for SDDC.

The Transcom contracting office and the SDDC program management office continue to provide program oversight, while daily performance is monitored by contracting officer’s representatives, or CORs, assigned to vehicle processing centers.

Stanley said about three dozen CORs are globally dispersed to provide daily oversight of IAL operations. “According to the CORs, IAL is responding to their feedback and has begun to make improvements,” he added. “That said, we believe that one unhappy customer is one too many. We want to assure our military and civilian partners and their families that SDDC, U.S. Transcom and IAL are actively taking steps to improve the POV shipping process for them.

“We will continue to use their feedback and observations as we work to deliver their vehicles during the busy peak moving season,” he continued, “and we apologize to those who have experienced frustrations during the initial months of the new contract.”

Stanley said that although these challenges won’t go away overnight, service members should know the steps they can take to help ease the stress of shipping their vehicles. Military personnel and DoD civilian employees who are experiencing delays with their vehicle arrival time should call IAL at 1-855-389-9499 and choose Option 2, or visit IAL’s website at http://www.pcsmypov.com, he said.

“We must give IAL the chance to resolve an issue,” Stanley added. “We understand our customers’ frustrations; however, we are optimistic that once the peak moving season is complete, IAL can and will make the necessary adjustments to refine their processes and ensure a quality POV experience consistent with the quality standards reflected in the contract.”

Stanley said rental car expenses are one of the main concerns customers have when their vehicle is delayed, and that they can be reimbursed for rental car fees incurred after their vehicle’s original required delivery date is missed.

While the first seven days of rental car fees are handled by the member’s local military or government claims office, he added, rental car fees incurred after the initial seven-day period will be reimbursed by IAL via an “inconvenience claim.”

For military claims, eligible personnel may rent a car at government expense for up to seven days if their privately owned vehicle transported at government expense for their use does not arrive at the authorized destination by the required delivery date. Reimbursement is limited by law to $30 per day, with a maximum reimbursement of $210. Stanley said that authority expires on the date their POV is available for pick-up at destination.

“If a member is inconvenienced because of a missed required delivery date, temporary lodging and rental car expenses beyond the initial seven-day period are IAL’s responsibility,” he said. “IAL will review each claim on a case-by-case basis and, based on the circumstances, reimburse the member accordingly.”

According to the IAL website, there are three options for filing a claim, including “Site Settlement,” “IAL Claims,” and “Inconvenience Claims,” with each option offering a different level of service and convenience. For more details on each option, visit the website’s FAQ section

Stanley said that in an effort to further reduce the customer’s financial burden, if a customer is inconvenienced because of a missed delivery date and cannot pay for a rental car, IAL has coordinated with Avis and Budget for direct billing from those rental car companies to IAL.

“As a military service member who has conducted many military moves during my career, I understand the stress involved in moving,” he added. “Rest assured, SDDC will continue to do what we can to help lessen that stress on our military personnel and their families.”




All of this week's top headlines to your email every Friday.


 
 

 

News Briefs July 24, 2014

Webster fall classes Webster University will be running the following classes this upcoming fall terms: FINC 5000 Finance, Aug. 17-Oct. 16, Wednesdays 5:30-9 p.m.; and FINC 5880 Advanced Corporate Finance; Oct. 19-Dec. 19, Wednesdays from 5:30-9:30 p.m. Each term/class will have the same 10 students for both classes. Call 661-258-8501 or visit Webster University at...
 
 
edwards-F35a

Joint Strike Fighter ITF ground testing F-35 gun

Lockheed Martin photograph by Darin Russell An F-35A, tail number AF-2, fires a burst of rounds down range at the Gun Harmonizing Range July 17. The F-35 Joint Strike Fighter Integrated Test Force at Edwards AFB is in the proce...
 
 

The unseen leader

Over the years, I’ve seen many leaders come and go. The ones I admired, I took note of the traits I wished I had, as well as the ones I already possessed. It took me a long time to realize some of my personal and professional weaknesses were the very areas I gravitated toward in...
 

 
Air Force photograph by Patric Lovato

Outdoor Rec provides excursions, arsenal for summer activities

Air Force photograph by Patric Lovato Members of the Edwards AFB Outdoor Recreation staff pose with one of ODR’s new paddle boards. ODR offers anything from surfboards and wet suits to mountain bikes and kayaks for your s...
 
 

NASA’S American Eatery (Bldg. 4825)

July 27-30 Lunch Specials 10:30 a.m. to 1 p.m. Monday Three pieces fried chicken Mashed potatoes and gravy Vegetables Tuesday Pork carnitas Refried beans and Spanish rice Wednesday Pepper steak over white rice Thursday Teriyaki chicken Fried rice and egg roll Friday Bake cod Macaroni and cheese Broccoli All Blue Plate Specials — $7.89 Drink...
 
 

Final rule puts more teeth into Military Lending Act

The Defense Department July 21 closed loopholes to protect U.S. men and women in uniform from predatory lending practices, President Barack Obama said this morning at the 116th Veterans of Foreign Wars National Convention in Pittsburgh, Pennsylvania. The heightened level of financial and consumer-rights protection against unscrupulous practices, called the final rule of the Military...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>