The service, launched in April 2014, offers professional help by phone at a moment’s notice, officials said.
“Our mission at Walter Reed National Military Medical Center is to provide patient-friendly access to high-quality health care for all we are privileged to serve – service members and their families, (and) our retirees and their families,” said Army Brig. Gen. (Dr.) Jeffrey B. Clark, the medical center’s director.
The Nurse Advice Line is manned by a team of registered nurses – available 24/7 – prepared to answer questions about a variety of acute health care concerns. A nurse will help beneficiaries decide whether self-care or seeing a health care provider is the better option, officials said.
Beneficiaries are routed to the appropriate nurse, who will follow up when necessary or requested. Same-day appointments with a primary care manager are available for TRICARE Prime beneficiaries who are enrolled at military treatment facilities.
If a same-day appointment is not available, the Nurse Help Line will redirect the beneficiary to the closest urgent care center without any point-of-service copayment, officials said,.
The Nurse Advice Line is available to TRICARE beneficiaries using TRICARE Prime, TRICARE Prime Remote, TRICARE Prime Remote for active-duty family members, TRICARE Standard and TRICARE Extra, TRICARE Reserve Select, TRICARE Retired Reserve, TRICARE Young Adult and TRICARE For Life.
To contact the Nurse Advice Line, call 1-800-TRICARE (1-800-874-2273) and select Option 1 for help with urgent care questions and needs.