DoD

April 19, 2012

Commissaries announce coupon policy changes

Rick Brink
DeCA Public Affairs Specialist

FORT LEE, Va. – Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years. Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s website at http://www.commissaries.com/inside_deca/publications/directives/DeCAD40_6_PC_3.pdf  and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer, in conjunction with cash, whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance).
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards.
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented.
  • Clarification for instances of suspected privilege abuse.

Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and pin requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English.

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 
Ebola

Army researchers look for permanent end to Ebola virus

U.S. Army Edgewood Chemical Biological Center and U.S. Army Medical Research Institute of Infectious Diseases researchers, with help from Thermo Fisher Scientific, are using a Q Exactive Plus Mass Spectrometry System and a Dyne...
 
 

Health center gets new enlisted leadership

Sgt. Maj. Arnold Hill, the new sergeant major of Raymond W. Bliss Army Health Center, gives his remarks after a change of responsibility and retirement ceremony May 15. The Soldiers and staff of Raymond W. Bliss Army Health Center bid farewell to their senior enlisted leader, Sgt. Maj. Douglas Noetzleman, in a retirement and change...
 
 
213coc3_52015_lakosil

2/13th Aviation welcomes new commander, bids one farewell

Incoming Commander Lt. Col. Daniel Isabell, 2nd Battalion 13th Aviation Regiment, addresses the crowd as the new battalion commander during the change of command ceremony at Libby Army Airfield Wednesday.   Two Soldiers’...
 

 
Civ-of-the-Month-May

Civilian of the Month

Darrick Foote Civilian of the Month: Darrick Foote Agency: Network Enterprise Technology Command Position and duties: Financial management analyst supporting NETCOM’s major subordinate units How long at current assignment: 7 ...
 
 

Motorcycle safety is not just for May, but for entire year

Each year, the National Highway Traffic Safety Administration designates May as Motorcycle Safety Awareness Month which coincides with the beginning of motorcycle riding season for many Soldiers and also serves as the early kick-off for the annual “101 Critical Days of Summer Safety” program. Motorcycle accidents continue to be a leading cause of accidental death...
 
 
20150513_155409

Girl Scouts provide Community Library to FH residents

From left, Alexa Hopping, 12, Jordan Beatty, 12, and Lillian Snyder, 11, unload and place books on a bookshelf at the Mountain Vista Communities Community Center May 13. The seven members of Girl Scout Cadet Troop 603 collected...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin