DoD

April 19, 2012

Commissaries announce coupon policy changes

Rick Brink
DeCA Public Affairs Specialist

FORT LEE, Va. – Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years. Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s website at http://www.commissaries.com/inside_deca/publications/directives/DeCAD40_6_PC_3.pdf  and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer, in conjunction with cash, whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance).
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards.
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented.
  • Clarification for instances of suspected privilege abuse.

Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and pin requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English.

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 
DoD
Airman 1st Class Tyler Prince

DOD seeks novel ideas to shape its technological future

Airman 1st Class Tyler Prince An Air Force KC-135 Stratotanker refueling aircraft from the 909th Air Refueling Squadron refuels an Air Force E-8C Surveillance Target Attack Radar System aircraft Jan. 29, 2013. WASHINGTON — Th...
 
 
DoD

‘Frozen Food Month’ brings commissary savings

FORT LEE, Va. — Savings on frozen food items highlighted by specially decorated frozen food departments can mean only one thing for commissary shoppers. It’s March — frozen food month. “Our customers love Frozen Food Month,” said Tracie Russ, the Defense Commissary Agency’s sales director. “They have good reasons to stock up on frozen foods...
 
 
DoD

Marines: Experience survival, spiders, cobras in Thailand

BAN CHAN KREM, Thailand — My journey begins on a small island, Okinawa, south of mainland Japan. I’ve been stationed there as a Marine for close to nine months now and, finally, got the chance to deploy. I received orders to support exercise Cobra Gold in Thailand — a country I’ve always wanted to visit....
 

 
DoD

Air Force: 25th AF training breakthrough seen as ‘game’ changer

JOINT BASE SAN ANTONIO – LACKLAND, Texas — Visionaries at 25th Air Force are merging advances in technology with innovation and creative thinking to revolutionize how Airmen are educated, trained and developed in the intelligence community. Their competency and proficiency based approach does not involve sleight of hand, but it is MAGIC. The eyebrow-raising acronym...
 
 
DoD
DOD photo by Navy Petty Officer 1st Class Chad McNeeley

Carter pledges to help resolve DOD budget issues

DOD photo by Navy Petty Officer 1st Class Chad McNeeley Then-Deputy Defense Secretary Ash Carter addresses Service members stationed at Camp Humphreys, South Korea, July 26, 2012. Carter is President Barack Obama’s nominee to...
 
 
DoD
Marines

MARSOC Marines fine-tune visit, board, search and seizure skills

Marine Special Operations Teams with Bravo Company, 1st Marine Special Operations Battalion, U.S. Marine Corps Forces Special Operations Command, prepare to board a target vessel during Visit, Board, Search and Seizure training...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin