DoD

April 19, 2012

Commissaries announce coupon policy changes

Rick Brink
DeCA Public Affairs Specialist

FORT LEE, Va. – Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years. Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s website at http://www.commissaries.com/inside_deca/publications/directives/DeCAD40_6_PC_3.pdf  and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer, in conjunction with cash, whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance).
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards.
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented.
  • Clarification for instances of suspected privilege abuse.

Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and pin requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English.

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 
DoD

Air Force: Phased rollout to improve enlisted evaluation system

WASHINGTON (AFNS) — The Air Force chief of enlisted force policy outlined the implementation of the new enlisted evaluation and promotion systems at the 2014 Air Force Association’s Air & Space Conference and Technology Exposition here Sept. 17. Developed in 1968, and implemented two years later, the existing Weighted Airman Promotion System has been in...
 
 
DoD
Pack-animals

Marines: Students train resupply techniques with pack animals

Marines from 3rd Battalion, 1st Marine Division, 1st Marine Expeditionary Force, recently conducted training aboard Marine Corps Mountain Warfare Training Center in Bridgeport, Calif., Aug. 18 to Sept. 17. The month-long exerci...
 
 
DoD
Scott Ash

Air Force: Top Airman discusses AF future

Scott Ash Air Force Chief of Staff Gen. Mark Welsh III gives his keynote speech at 2014 Air Force Association’s Air and Space Symposium and Technology Exposition, Tuesday, in Washington, D.C. WASHINGTON (AFNS) — Air Force C...
 

 
DoD

Marines: Gen. Mattis honored by No Greater Sacrifice

WASHINGTON — To most Marines this man is a legend. To other Americans he would just be another veteran sporting tightly cropped white hair and a face worn from years of combat. When he speaks listeners hear sincerity, confidence and blunt wisdom. He is a legend among those new and old to the Corps —...
 
 
DoD
Air-Force

Air Force: Recon squadron keeps remotely piloted aircraft flying

Staff Sgt. Nelson Cherry inspects an MQ-9 Reaper with the 62nd Expeditionary Reconnaissance Squadron Aug. 18, at Kandahar Airfield, Afghanistan. The Reaper is launched, recovered and maintained here. It is also remotely operate...
 
 
DoD

DoD announces guidance for upgrading discharge requests

The Department of Defense announced Wednesday that it has issued supplemental guidance to Military Department Boards for Correction of Military/Naval Records, BCM/NR, when considering petitions regarding discharge upgrade requests by veterans claiming post-traumatic stress disorder, PTSD. “This is our responsibility and the right thing to do for veterans,” said Secretary of Defense Chuck Ha...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin