DoD

April 19, 2012

Commissaries announce coupon policy changes

Rick Brink
DeCA Public Affairs Specialist

FORT LEE, Va. – Changes are on the way in how commissaries handle coupons and product returns without receipts, among other things, as the Defense Commissary Agency enacts customer service policy changes to protect the commissary benefit.

“The average coupon user might not notice the policy changes because they are aimed at preventing possible misuse of the commissary benefit – primarily using coupons to get large amounts of cash back,” said Joseph Jeu, DeCA director and CEO.

Commissary shoppers are big users of coupons, as evidenced by DeCA’s consistent ranking among the top 10 grocery retailers in coupon redemptions over the past several years. Commissaries welcome coupon usage, and to acquaint customers with the changes in the coupon acceptance policy, it has been posted on the agency’s website at http://www.commissaries.com/inside_deca/publications/directives/DeCAD40_6_PC_3.pdf  and on Facebook at www.Facebook.com/YourCommissary.

Key changes, which go into effect May 1, include:

  • Gift cards will be issued to a customer, in conjunction with cash, whenever a transaction total reflects $25 or more is owed to the customer due to coupon “overages” (when the face value of the coupon exceeds the selling price of the item purchased and the transaction results in a negative balance).
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is presented showing the merchandise was originally purchased with gift cards.
  • Gift cards will be issued to customers, in conjunction with cash, for refunds of $25 or more when a receipt is not presented.
  • Clarification for instances of suspected privilege abuse.

Update to the coupon acceptance policy that clarifies dot-scan barcode requirements and pin requirements for unique numbering, that photocopies and counterfeit coupons are not accepted, and that coupons must be printed in English.

The changes harness the scope of the new commissary gift card, which has been in use since last summer. Available only in denominations of $25 and $50, issuing gift cards as an alternative to paying out large sums of cash brings DeCA in line with other retailers’ practices and ensures DeCA’s cash flow is not adversely impacted. Amounts under $25 will be in cash.

“Commissaries are providers of a benefit that sell groceries at cost, and using the gift cards to cover certain refunds and coupon ‘overages’ discourages practices contrary to DeCA’s mission,” Jeu noted.

“We value coupon usage because it helps our customers boost their savings,” Jeu said. “These changes are in the best interest of all concerned to help ensure that coupons continue to be a great source of savings for our customers.”




All of this week's top headlines to your email every Friday.


 
 

 

Community Briefs April 25, 2014

USO youth coloring contest Join the Arizona United Services Organization Month of the Military Child coloring contest for those 1 – 13. Download sheets at http://us.uso.org/Arizona/Month-of-the-Military-Child/. Mail completed pages to USO Arizona, P.O. Box 21341, Phoenix, AZ 85036, by the April 30 deadline. Age groups are 1 – 3, 4 – 6 and 7 –...
 
 
Clay and Laura Murray

First major Arizona wildfire of 2014 burns in Huachuca Mountains

Clay and Laura Murray This photo of the Brown Fire was taken on Monday evening from Mott Circle on Fort Huachuca. As of Fort Huachuca Scout press time Thursday, firefighters were still working to contain it. A wildfire, the Bro...
 
 

FH renewable energy project to provide approximately 25 percent of installation’s annual electricity requirement

WASHINGTON, D.C. — The U.S. Army announced Monday plans to start development of a solar array that will provide about 25 percent of the annual installation electricity requirement of Fort Huachuca. “This will be the largest solar array in the Department of Defense on a military installation,” according to the Honorable Katherine Hammack, assistant secretary...
 

 

2014 Army Earth Day message

On April 22, the United States Army joins the Nation in celebrating Earth Day. Army Earth Day provides us an opportunity to renew our commitment to stewardship of the environment and the lands where our Soldiers, Families and Civilians train, live and work. Army Earth Day aims to inspire awareness and appreciation of the environment....
 
 
Gabrielle Kuholski

Post celebrates Days of Remembrance with observance ceremony, discussion panels

Gabrielle Kuholski William Heidner, museum curator for the Museum Activity and Heritage Center of the U.S. Army Yuma Proving Ground, Yuma, Ariz., receives a Buffalo Soldier statuette from Col. Jeffrey Jennings, U.S. Army Intell...
 
 
Maranda Flynn

AAFES making small changes for customer satisfaction

Maranda Flynn L&A Southern Style Bar-B-Q, currently located inside Armed Forces Bank, will be relocating to the food court inside the Fort Huachuca Exchange in the next few months. It will replace Manchu Wok, which is clos...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin