Army

July 5, 2012

Program puts claims just one click away

Legal Assistance Office, JAG

Personnel claims allow Soldiers and Army civilian employees to be compensated for property loss and damage sustained during a move. The Personnel Claims Army Information Management System permits Soldiers and Army civilian employees to file personnel claims through the Internet, rather than requiring that claims be hand carried or mailed to the military claims office. Although paper copies of claims will still be accepted, the new program should make it easier to file claims for property loss.

Many Soldiers file personnel claims when their household goods are lost or damaged during shipment; these comprise the vast majority of personnel claims. Personnel claims may also be filed in other situations, such as when Soldiers sustain losses due to fire or flood at on-post quarters.

PCLAIMS can be accessed at www.jagcnet.army.mil. Click on the U.S. Army Claims Service link and then click on the PCLAIMS link. The PCLAIMS link describes the rules for filing personnel claims and allow users to fill out the required forms. Users must have an Army Knowledge Online account to use the program. Claimants without an AKO account should contact the Fort Huachuca claims office at the Office of the Staff Judge Advocate, Building 51102 on Hatfield Street across from the Post Exchange to file claims.

Those using PCLAIMS will be asked to list the lost or damaged property, the purchase dates and costs, and replacement or repair costs. This action is required whether the claim is filed by paper or electronically. Basic supporting documents, such as a government bill of lading for transportation-related claims, estimates of repairs, and photos of damaged property can be scanned and added to the electronic claim.

Once all the necessary information has been entered, the claimant will be asked to verify and submit his or her claim. It will be electronically sent to the claims office which will adjudicate the claim and arrange for payment, as appropriate. The claimant will also be asked to provide an email or telephone number. Providing accurate contact information is critical. If claimants cannot be contacted, payments could be delayed.

PCLAIMS should not be confused with the Full Replacement Value program, the system applicable to household goods and other transportation-related claims, or the Defense Personnel Property Program, a computerized transportation program applicable to many household good shipments. Under FRV and DP3, Soldiers and Army civilian employees are encouraged to file transportation-related claims directly against the carrier responsible for the loss. Claimants only have nine months to file such claims. In return they are paid the full replacement value for their destroyed property.

PCLAIMS cannot be used to file claims against carriers; it can only be used for personnel claims filed against the government. If, however, claimants are dissatisfied with carrier offers to settle claims under the FRV or DP3 programs, they may reject the offers and file their claims against the government. Such claimants can use PCLAIMS to file these new claims, but should contact the Fort Huachuca claims office before doing so.

There is no interface between DP3, which also involves electronic claims filing, and PCLAIMS, so it is important to contact the claims office for specific guidance on how to transfer these claims from a carrier to the military. PCLAIMS is designed to give Soldiers and Army civilian employees more options for filing personnel claims.

For legal assistance questions, call the Office of the Staff Advocate General, 533.2095.




All of this week's top headlines to your email every Friday.


 
 

 
Stephanie Caffall

Ribbon Cutting Ceremony — 1st Brigade, 100th Training Division has new home

Stephanie Caffall Maj. Gen. Robert Ashley, the U.S. Army Intelligence Center and Fort Huachuca, along with distinguished guests cut the ribbon at the 1st Brigade 100th Division ribbon cutting ceremony on Friday Jan. 23. Cutting...
 
 

Fort Huachuca Tax Center celebrates grand opening

The Fort Huachuca Tax Assistance Center, TAC, opened its doors at Building 22324, Christy Avenue on Monday. The opening was celebrated by a ribbon cutting with the help from U.S. Army Garrison Commander Col. Thomas A. Boone and USAG Command Sgt. Maj. James Ramsey. Volunteer tax return preparers are part of the Internal Revenue Service’s...
 
 

IMCOM mentorship offers employees perspective, growth opportunity

(Editor’s note: This is part two of a three-article series on the distinct phases of the IMCOM Headquarters Centralized Mentoring Program. The first article is available online at http://www.army.mil/article/130378/) SAN ANTONIO — Life changing, enlightening and powerful are just a few words used by two participants in the U.S. Army Installation Management Command Headquarters Centralized...
 

 
Maci Hidalgo

MVC offers assistance for Fort Huachuca Families during deployments

Maci Hidalgo Abigail Correa’s 1-year-old daughter, Ana Victoria, plays with her new toy kitchen at their home on Fort Huachuca Jan. 22. The kitchen was put together with help through Mountain Vista Communities’ program for ...
 
 

Super Bowl Sunday — designate a sober driver

Sunday’s Super Bowl is America’s most watched national sporting event with lots of game day socializing that may include drinking. That’s why the National Highway Traffic Safety Administration, NHTSA, Fort Huachuca law enforcement officials, and the Army Substance Abuse Program urge football fans to choose sides now — drinking or driving. Those who plan on...
 
 

Army predator makes historic flight into national airspace system

Recently on Libby Army Airfield, standard operations were being conducted concerning daily arrivals and departures of unmanned aircraft from the runway. In fact, unmanned aircraft systems, UAS, flights in and out of Libby Army Airfield airfield have been a common sight since 2005. On this special day to the silent cheers of a few, one...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin