Health & Safety

July 12, 2012

TRICARE information access to change

TRICARE

TRICARE Online, the Department of Defense patient portal, offers convenient, safe access to personal health data including allergy profile, medication profile, problem lists, encounter notes and even lab results. Users can currently access TOL using three types of accounts: MHS/iAS Username and Password; DoD Common Access Card; or DoD Self-Service Logon.

CAC and Premium DS Logon account users can access their personal health data, via the TOL Blue Button. Due to security and privacy rules and regulations, MHS/iAS Username and Password users cannot access their personal health data via the TOL Blue Button. Recognizing that having an account type which offers limited access is both confusing and inconvenient for users, TOL will be retiring the MHS/iAS Username and Password account type.

Users will no longer be able to access or log into TOL using the MHS/iAS Username and Password beginning the first week of August. If users currently access TOL using a MHS/iAS Username and Password, it is strongly recommended that they register for a Premium DS Logon account so they can continue to access TOL after the first week of August.

Registering for a Premium DS Logon account is easy. Those who are in Defense Enrollment Eligibility Reporting Systems, DEERS, can register quickly and easily online. To register for a Premium DS Logon account, visit the DoD My Access Center website at https://www.dmdc.osd.mil/identitymanagement/, click on “Don’t have a DS Logon?/ Create a Basic / Premium DS Logon account” and follow prompts to create a Premium DS Logon Account.

If users need help registering for a Premium DS Logon Account, click “For assistance, refer to the “How to” Guides”. The “How to” guide titled, “Register for a Premium Account by Remote Proofing” is recommended for users who do not currently have a DS Logon account and would like to sign up using a quick and convenient online registration process. Note that although remote proofing is available, there is an alternative in-person proofing process for those who are unable to successfully complete the remote proofing online.

As an alternative, users can register via in-person proofing by visiting a TRICARE Service Center or Veterans Affairs Regional Office where an onsite representative can assist with Premium DS Logon account registration. The local TRICARE Service Center is located on the first floor of Raymond W. Bliss Army Health Center.

Users with problems can contact TOL customer service, available 24/7, at 1.800.600.9332 or email mhssc@tma.osd.mil for immediate assistance. For more information about TRICARE Online and its capabilities, go to www.tricareonline.com.




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