U.S.

November 15, 2012

Use open door policy to resolve problems at lowest levels

Sgt. 1st Class Manuel De Leon Vega
USAICoE and Fort Huachuca Assistant Inspector General

When a Soldier comes into the Inspector General’s Office, one of the first questions the IG staff asks the person is, “Have you spoken to your chain of command about this issue?” More often than not, they find that Soldiers did not communicate with their leaders.

The majority of issues brought to the IG Office are fixable at the unit level. Many times when an IG contacts the commander to address a situation, it is the first time the commander has heard of the issue. If he or she knew the problem existed, the leader may have been able to find a solution within their means prior to the issue coming to the IG office.

In accordance with Army Regulation 600-20, “Army Command Policy,” dated March 18, with a Rapid Action Revision date of Sept. 20, “Commanders will establish an open door policy within their commands,” and “An open door policy allows members of the command to present facts, concerns and problems of a personal or professional nature or other issues that the Soldier has been unable to resolve.” The open door policy should be a Soldier’s first avenue of approach when he or she has an issue.

There are two steps which need to be taken for successful use of the open door policy. First, the commander is responsible for ensuring Soldiers are aware of the command’s open door policy. Second, the Soldiers are responsible to ensure the commander is made aware of problems that affect discipline, morale and mission effectiveness.

The IG staff has found that, even though commanders have an open-door policy in place and are willing to listen to a Soldier’s concern on a one-on-one basis, a few first-line supervisors or noncommissioned officers feel undermined if they are not informed of the Soldier’s issue. Some go to the extent of not authorizing the Soldier to use the open-door policy. Even though the IG Office staff recommends Soldiers seek help or counsel by talking to their first-line supervisor first and use the NCO channels to try to resolve issues at the lowest echelon, first-line supervisors and NCOs need to understand that going straight to the top is an option Soldiers have under the open door policy. Impeding Soldiers of the use of such policy is a violation of a regulation.

Everyone must be involved in this area. Soldiers, communicate your concerns to your chain of command, starting at the lowest level, and if necessary, take the issue up the chain in the order of company commander, battalion commander and brigade commander, as appropriate.

Soldiers with questions or concerns should call 533.1144. The IG staff is here to help.




All of this week's top headlines to your email every Friday.


 
 

 
Photo-1-for-top-of-page

Soldier with heart for young people coaches wrestling teams

Sgt. 1st Class John Rivera Jr., an operations and administrative non-commissioned officer with the U.S. Army Electronic Proving Ground, works on wrestling holds with Buena High School students Cahan Sasica (left) and Jordan Rit...
 
 
Amanda Kraus Rodriguez

IMCOM human capital plan shapes 2025 workforce, builds legacy

Amanda Kraus Rodriguez Dana Davis, a financial management specialist at U.S. Army Installation Management Command Europe Region headquarters and member of the SHCP working group, prepares draft copies of the Strategic Human Cap...
 
 

Budget cuts made at FH Barnes Field House

Classes taught by instructors at Barnes Field House Fitness Center are no longer free due to a 23 – 25 percent annual operating budget cut implemented in January. “We’re a fully funded [facility] at the beginning of the year,” said Les Woods, chief of Sports, Fitness and Aquatics, Directorate of Family and Morale, Welfare and...
 

 

Presidential Proclamation – National African American History Month, 2015 NATIONAL AFRICAN AMERICAN HISTORY MONTH, 2015 BY THE PRESIDENT OF THE UNITED STATES OF AMERICA

A PROCLAMATION For generations, the story of American progress has been shaped by the inextinguishable beliefs that change is always possible and a brighter future lies ahead. With tremendous strength and abiding resolve, our ancestors — some of whom were brought to this land in chains — have woven their resilient dignity into the fabric...
 
 
Air Force Master Sgt. Adrian Cadiz

Carter took office Tuesday as 25th defense secretary

Air Force Master Sgt. Adrian Cadiz Incoming Secretary of Defense Ash Carter arrives at the Pentagon to assume duties as the newly appointed Secretary of Defense, Tuesday. WASHINGTON — Ash Carter became the 25th secretary of d...
 
 

New Career Skills Program holds first successful class

The Fort Huachuca Education Center in cooperation with the Soldier for Life-Transition Assistance Program, SFL-TAP, and Cochise College began offering the Career Skills Program, or CSP, under the category of Education and Job Training for transitioning Soldiers. The program is designed to assist in the transition from Soldier to civilian, while giving the Soldier the...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin