U.S.

November 15, 2012

Use open door policy to resolve problems at lowest levels

Sgt. 1st Class Manuel De Leon Vega
USAICoE and Fort Huachuca Assistant Inspector General

When a Soldier comes into the Inspector General’s Office, one of the first questions the IG staff asks the person is, “Have you spoken to your chain of command about this issue?” More often than not, they find that Soldiers did not communicate with their leaders.

The majority of issues brought to the IG Office are fixable at the unit level. Many times when an IG contacts the commander to address a situation, it is the first time the commander has heard of the issue. If he or she knew the problem existed, the leader may have been able to find a solution within their means prior to the issue coming to the IG office.

In accordance with Army Regulation 600-20, “Army Command Policy,” dated March 18, with a Rapid Action Revision date of Sept. 20, “Commanders will establish an open door policy within their commands,” and “An open door policy allows members of the command to present facts, concerns and problems of a personal or professional nature or other issues that the Soldier has been unable to resolve.” The open door policy should be a Soldier’s first avenue of approach when he or she has an issue.

There are two steps which need to be taken for successful use of the open door policy. First, the commander is responsible for ensuring Soldiers are aware of the command’s open door policy. Second, the Soldiers are responsible to ensure the commander is made aware of problems that affect discipline, morale and mission effectiveness.

The IG staff has found that, even though commanders have an open-door policy in place and are willing to listen to a Soldier’s concern on a one-on-one basis, a few first-line supervisors or noncommissioned officers feel undermined if they are not informed of the Soldier’s issue. Some go to the extent of not authorizing the Soldier to use the open-door policy. Even though the IG Office staff recommends Soldiers seek help or counsel by talking to their first-line supervisor first and use the NCO channels to try to resolve issues at the lowest echelon, first-line supervisors and NCOs need to understand that going straight to the top is an option Soldiers have under the open door policy. Impeding Soldiers of the use of such policy is a violation of a regulation.

Everyone must be involved in this area. Soldiers, communicate your concerns to your chain of command, starting at the lowest level, and if necessary, take the issue up the chain in the order of company commander, battalion commander and brigade commander, as appropriate.

Soldiers with questions or concerns should call 533.1144. The IG staff is here to help.




All of this week's top headlines to your email every Friday.


 
 

 
Stephanie Caffall

Ribbon Cutting Ceremony — 1st Brigade, 100th Training Division has new home

Stephanie Caffall Maj. Gen. Robert Ashley, the U.S. Army Intelligence Center and Fort Huachuca, along with distinguished guests cut the ribbon at the 1st Brigade 100th Division ribbon cutting ceremony on Friday Jan. 23. Cutting...
 
 

Fort Huachuca Tax Center celebrates grand opening

The Fort Huachuca Tax Assistance Center, TAC, opened its doors at Building 22324, Christy Avenue on Monday. The opening was celebrated by a ribbon cutting with the help from U.S. Army Garrison Commander Col. Thomas A. Boone and USAG Command Sgt. Maj. James Ramsey. Volunteer tax return preparers are part of the Internal Revenue Service’s...
 
 

IMCOM mentorship offers employees perspective, growth opportunity

(Editor’s note: This is part two of a three-article series on the distinct phases of the IMCOM Headquarters Centralized Mentoring Program. The first article is available online at http://www.army.mil/article/130378/) SAN ANTONIO — Life changing, enlightening and powerful are just a few words used by two participants in the U.S. Army Installation Management Command Headquarters Centralized...
 

 
Maci Hidalgo

MVC offers assistance for Fort Huachuca Families during deployments

Maci Hidalgo Abigail Correa’s 1-year-old daughter, Ana Victoria, plays with her new toy kitchen at their home on Fort Huachuca Jan. 22. The kitchen was put together with help through Mountain Vista Communities’ program for ...
 
 

Super Bowl Sunday — designate a sober driver

Sunday’s Super Bowl is America’s most watched national sporting event with lots of game day socializing that may include drinking. That’s why the National Highway Traffic Safety Administration, NHTSA, Fort Huachuca law enforcement officials, and the Army Substance Abuse Program urge football fans to choose sides now — drinking or driving. Those who plan on...
 
 

Army predator makes historic flight into national airspace system

Recently on Libby Army Airfield, standard operations were being conducted concerning daily arrivals and departures of unmanned aircraft from the runway. In fact, unmanned aircraft systems, UAS, flights in and out of Libby Army Airfield airfield have been a common sight since 2005. On this special day to the silent cheers of a few, one...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin