U.S.

November 15, 2012

Use open door policy to resolve problems at lowest levels

Sgt. 1st Class Manuel De Leon Vega
USAICoE and Fort Huachuca Assistant Inspector General

When a Soldier comes into the Inspector General’s Office, one of the first questions the IG staff asks the person is, “Have you spoken to your chain of command about this issue?” More often than not, they find that Soldiers did not communicate with their leaders.

The majority of issues brought to the IG Office are fixable at the unit level. Many times when an IG contacts the commander to address a situation, it is the first time the commander has heard of the issue. If he or she knew the problem existed, the leader may have been able to find a solution within their means prior to the issue coming to the IG office.

In accordance with Army Regulation 600-20, “Army Command Policy,” dated March 18, with a Rapid Action Revision date of Sept. 20, “Commanders will establish an open door policy within their commands,” and “An open door policy allows members of the command to present facts, concerns and problems of a personal or professional nature or other issues that the Soldier has been unable to resolve.” The open door policy should be a Soldier’s first avenue of approach when he or she has an issue.

There are two steps which need to be taken for successful use of the open door policy. First, the commander is responsible for ensuring Soldiers are aware of the command’s open door policy. Second, the Soldiers are responsible to ensure the commander is made aware of problems that affect discipline, morale and mission effectiveness.

The IG staff has found that, even though commanders have an open-door policy in place and are willing to listen to a Soldier’s concern on a one-on-one basis, a few first-line supervisors or noncommissioned officers feel undermined if they are not informed of the Soldier’s issue. Some go to the extent of not authorizing the Soldier to use the open-door policy. Even though the IG Office staff recommends Soldiers seek help or counsel by talking to their first-line supervisor first and use the NCO channels to try to resolve issues at the lowest echelon, first-line supervisors and NCOs need to understand that going straight to the top is an option Soldiers have under the open door policy. Impeding Soldiers of the use of such policy is a violation of a regulation.

Everyone must be involved in this area. Soldiers, communicate your concerns to your chain of command, starting at the lowest level, and if necessary, take the issue up the chain in the order of company commander, battalion commander and brigade commander, as appropriate.

Soldiers with questions or concerns should call 533.1144. The IG staff is here to help.




All of this week's top headlines to your email every Friday.


 
 

 
Natalie Lakosil

Annual Installation Awards Banquet honors top personnel

Natalie Lakosil From left, Maj. Gen. Robert Ashley, commanding general, U.S. Army Intelligence Center of Excellence and Fort Huachuca stands with Fort Huachuca’s 2014 winners: Non-commissioned Officer of the Year, Sgt. Brya...
 
 

2015 Army Emergency Relief Annual Campaign

Since its founding during World War ll, Army Emergency Relief (AER) has provided $1.7 billion in interest-free loans and grants to 3.6 million Soldiers in the active component, the Army National Guard, the Army Reserve and among the ranks of the retired. AER financial assistance provides timely care and support to Wounded Warriors, Surviving Spouses...
 
 
Stephanie Caffall

Uncasing ceremony formally welcomes 40th ESB Soldiers home

Stephanie Caffall 40th Expeditionary Signal Battalion Command Sgt. Maj. John Reinburg, left, and Battalion Commander Lt. Col. David Thomas begin the uncasing of the battalion colors. The colors signify the homecoming of the 40t...
 

 
Courtesy of André Douglas

Civilian Expeditionary Workforce offers unique development opportunity to IMCOM employee

Courtesy of André Douglas The Bagram Air Base installation management team — made up of active duty Service members, civilian employees and contractors — pauses for a commemorative photo. SAN ANTONIO — Joining the Civili...
 
 

FH schools to celebrate National Bike to School Day March 06

Students from Colonel Johnston, General Myer and Colonel Smith Middle Schools will be riding or walking to school on March 6 along with parents, teachers and community leaders. The event will begin from 7 to 8:30 a.m. with youth, parents and community leaders riding or walking from parking lot locations listed below or from home....
 
 

CWFC designed to improve employee morale

There’s an organization on post designed to enhance the quality of life for Fort Huachuca federal Civilian employees during and outside of duty hours. The Civilian Welfare Fund Council, or CWFC, Fort Huachuca, is a Category IV Non-appropriated Fund Instrumentality with proceeds from concessionaire commissions. Its purpose is to manage the Civilian Welfare Funds, or...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin