Local

April 19, 2013

ISEC quick-react support resolves communication problems at SATCOM facility

Brad O’Berry, Information Systems Engineering Command engineer, performs a systems check of a MIDAS processor card in the ISEC Satellite Commnications Prototype Facility. This facility allows ISEC engineers to validate troubleshooting and test procedures such as those performed during the quick-react Camp Roberts mission.

In a span of just four days, U.S. Army Information System Engineering Command engineers provided quick reaction support and resolution of communication issues this winter that occurred at the Camp Roberts Enterprise Satellite Communications facility in California.

The Camp Roberts Enterprise SATCOM facility is the main U.S. Army communications facility on the west coast. It provides worldwide joint voice, data, command and control, and imagery communications services between the National Command Authority and deployed military units across the continental United States and the Pacific Rim. This facility supports a variety of users in their communication needs to include the Missile Defense Agency, the Joint Services, intelligence organizations, and diplomatic communities. The Camp Roberts Enterprise SATCOM facility is operated and maintained by the 21st Signal Brigade’s 302nd Signal Battalion.

The Defense Information Systems Agency, the 21st Signal Brigade, and Program Manager Defense Communications and Army Transmission Systems requested ISEC’s onsite support at Camp Roberts to find and fix the cause of the problems, explained Robert Lorentsen, ISEC Transmission Systems Director. Within 24 hours, ISEC deployed engineers Brad O ‘Berry and Ian Keen onsite to begin the trouble shooting effort.

The outages were caused by circuit failures in the Multiplexer Integrated Defense Communications Satellite Subsystem Automation System, or MIDAS. Intermittent data errors on all the circuits passing through it were creating an unacceptable level of degraded performance and reduced availability, explained O ‘Berry.

Chief Warrant Officer 3 Ian Wilkinson, site chief at the Camp Roberts Enterprise SATCOM facility, spoke highly of ISEC’s efforts to resolve the issues.

“… [ISEC] provided outstanding service and support to the SATCOM facility located at Camp Roberts. [ISEC] led the successful repair of a failing MIDAS by replacing faulty equipment and implementing several viable solutions which ultimately restored optimal communications provided to numerous supported users and organizations.”

The technical problems identified and fixed included parts affecting interoperability, corrupted program software, and a failed power supply. According to Lorentsen, MIDAS mission capability was fully restored and back to normal operations by Jan. 21, making the total response time four days from start to finish.

Short-Notice/Quick React Technical Assist missions are not uncommon for members of the ISEC team.

Lorentsen said, “We are the ‘9-1-1’ of communication transport systems problems for many of our customers. Our engineers and technicians are always ready for these ‘must fix now’ missions, whether it is to Camp Roberts, CA or Kandahar, Afghanistan.”

Though these missions can be far from home and executed in a high stress environment of time and difficulty, job satisfaction and morale is high.

Upon O ‘Berry’s, return from this mission he said, “This was an interesting challenge because, as it turned out, there were multiple problems with the system which demanded a very systematic troubleshooting approach. In the end, finding and fixing each problem was very rewarding. I enjoyed the opportunity to help out.”

ISEC is headquartered at Fort Huachuca, Ariz., and provides systems engineering, installation, integration, implementation, and evaluation support for communications and information technology systems worldwide providing capabilities to Army organizations, Combatant Commanders, Department of Defense agencies, and Federal agencies.

 




All of this week's top headlines to your email every Friday.


 
 

 
Mike Williams

Flooding still underway this year — avoid water runoff problems

Mike Williams Runoff crosses the road during a monsoon storm. Remember to stay safe, and if you see even a small amount of water crossing the roadway, remember to ‘Turn Around, Don’t Drown!’ While rain in a desert climate...
 
 

Antiterrorism Awareness Month: Army community must stay alert

WASHINGTON — A suspicious package arrives in the mail. An employee is acting erratically. A group is seen surveying an Army installation. A social media contact you’ve never met has taken a keen interest in your unit’s movements. The Army community needs to be aware of their surroundings and report anything that seems out of...
 
 

2014 Antiterrorism Awareness Message

What are the dangers which menace us? If any exist they ought to be ascertained and guarded against. ~ James Monroe, 1st Inaugural Address, March 4, 1817 August marks the Army’s fifth annual observance of Antiterrorism Awareness Month. Each year, we improve our defenses through increased threat awareness and organizational and individual protection measures. Throughout...
 

 
U.S. Army photo

New Army PT uniforms result of Soldier feedback

U.S. Army photo Capt. Leala McCollum poses in the Army Physical Fitness Uniform running jacket and pants. WASHINGTON — A new Army Physical Fitness Uniform will become available service-wide, beginning in October next year. It...
 
 

How Office of Soldiers’ Counsel can assist with disability proceedings

The Office of Soldiers’ Counsel, OSC, is an organization of judge advocates and Civilian attorneys/paralegals spread out over 30 locations worldwide, with roughly 200 attorneys and paralegals. The organization has representatives ready to assist Soldiers throughout their disability process, with specific counsel for the Medical Evaluation Board, MEB, stage of their case, and other counsel...
 
 
Maranda Flynn

Fort holds memorial ceremony for recently retired FH police chief

Maranda Flynn Andrew and Lisa Shears carry the remains of Ollie James Shears, the recently retired chief of police with Fort Huachuca’s Directorate of Emergency Services, into the Main Post Chapel, Fort Huachuca, Aug. 8, for ...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin