Health & Safety

January 17, 2014

TRICARE ends walk-in admin services at 189 facilities

Jim Garamone
American Forces Press Service 

WASHINGTON – TRICARE military health plan service centers will end administrative walk-in services in the United States on April 1, Pentagon officials said Monday.

While the 189 facilities will stop taking walk-ins, beneficiaries can accomplish any administrative task online or by phone, said Pentagon spokesman Army Col. Steve Warren.

The TRICARE military health plan service center at the Raymond W. Bliss Army Health Center is among those that will close effective April 1, according to Tshara A., customer service representative, TRICARE West Region help line, who verified the information for “The Fort Huachuca Scout.”

TRICARE service centers overseas are not affected, Warren said.

“The change will not — let me repeat that — will not affect any TRICARE medical benefit or health care service,” he emphasized. “What it will do is allow the department to save $250 million over the next five years, allowing TRICARE to invest in more important services.”

Fifty percent of the visits to the centers are for in- and out-processing and requests to change primary care providers, and the rest involve billing-related questions, officials said. The Defense Department spends roughly $50 million a year on these services, and this type of customer service can be handled more efficiently by phone or online, they added.

TRICARE gets about 38,000 hits per day on its website. Officials have run tests to ensure the website and call center can handle the expected increase in volume.

The TRICARE service centers have been around since the 1990s, and contractors staff them, Warren said. “This is being driven by the fact that technology has gotten so much better,” he added. Customers who need the type of assistance that was being done in these walk-in service centers can quickly and efficiently receive help online or via phone, he said.

Beneficiaries can get more information and sign up for updates at www.tricare.mil/tsc.

To talk to a TRICARE representative, call the TRICARE West Region help line, 1.988.874.9378.




All of this week's top headlines to your email every Friday.


 
 

 
Gabrielle Kuholski

Antiterrorism Exercise assesses installation readiness, reinforces important relationships

Gabrielle Kuholski First responders with the Fort Huachuca and Whetstone Fire Departments work together to get a wounded Soldier into an ambulance during the full scale exercise, Apache Warrior 2013, Tuesday. These first respon...
 
 

Labor Day Safety Message

Labor Day marks the traditional end of the summer season and celebrates the American worker and the contributions they make to our great country. I want to commend you on your efforts to control heat injuries through another hot summer. Your diligence and care for teammates contributed to an overall 20-percent decrease in accident fatalities...
 
 
Gabrielle Kuholski

VA clinical psychologist raises military sexual trauma awareness

Gabrielle Kuholski Michael Moore, Ph.D., military sexual trauma coordinator at the Southern Arizona Veterans Affairs Health Care System in Tucson, presents a session on military sexual trauma, or MST, in the Murr Community Cent...
 

 

Glass recycling now available in Sierra Vista

SIERRA VISTA – Clean glass bottles and jars can be dropped off for recycling at the new Sierra Vista Glass Recycling Depot as part of the city’s trial glass recycling project. The Glass Recycling Depot, located in the parking lot of the Pedro Castro Government Maintenance Center, is a glass collection point that is separate...
 
 
Maranda Flynn

FH Community Spouses’ Club accepting new members, shares plans for coming year

Maranda Flynn Fort Huachuca Community Spouses’ Club board members, Katrina LaDue and Lesley Hocker, (left foreground and background), assist new club members, Dana Edwards and Sandi Weishaupt, (right foreground and background...
 
 

Retiree Council shares news, notes Did you forget to care for your Family?

No one forgets to care for his or her Family on purpose. It just happens – more often than one might think when it comes to the military Survivor Benefit Plan, or SBP. Most often, retired Soldiers don’t know the federal law and the time limits it imposes on maintaining their SBP elections. If a...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin