DoD

February 21, 2014

Air Force: Airmen can ‘chat’ live via myPers for personnel support

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Air Force Personnel Center, or AFPC, officials have implemented a live chat capability on the myPers website to allow real-time communication between Airmen and personnel specialists.

Launched in 2012, myPers represents a shift from primarily face-to-face personnel interaction to a process that enables Airmen to handle their personnel transactions on demand and 24/7, from a military or personal computer using a common access card or login identification and password. In 2013, AFPC added the chat feature to ensure the tools available to Airmen keep pace with emerging commercial technologies.

MyPers provides direct online access to reliable, integrated, secure information and answers, enhancing an Airman’s ability to monitor and manage personnel information, said 2nd Lt. Zachary Newman, the AFPC Transitions Branch support officer.

“The chat feature gives Airmen a fast and convenient way to get answers directly from subject matter experts on specific questions that may not be available on the website,” he said.

The chat feature comes up automatically when members search for key topics like retirement, separation or retraining. Force management is not a topic that generates a chat but Airmen can ask about related questions during a retirements or separations chat. For example a service member applying for retirement or separation will be able to chat with a customer service representative about their application or ask a specific question on force management and get a real time response through chat or be directed to the proper reference by the customer service representative.

Following the session, the Total Force Service Center, or TFSC, emails a chat transcript to the member for his or her records. Records of a member’s previous chats are also available on the myPers website. Chat hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. CST.

While myPers information is constantly refreshed to ensure Airmen have the most up-to-date information at their fingertips, the chat feature is a true example of a just-in-time to help Airmen through the current heightened force management activity, Newman said.

“We want to ensure Airmen always know where they can find the most current information,” he said. “This is especially important in this climate of transformation. We do everything possible to ease the stress that is inherent whenever major policy changes occur. MyPers offers answers to questions covering a vast array of Air Force personnel issues, such as separations, base-of-preference, and the latest news on the upcoming force management programs.”

The site recognizes users as officers, enlisted, civilians, Reservists or Guardsmen, and provides customized access to personnel information and links to the most commonly used applications. Airmen can also find information on processing requests and timelines on the site.

“The myPers website should be the first stop for Airmen seeking access to personnel information services,” Newman said. “However, if they find they need further assistance they can call the [TFSC] to speak to a customer service representative. The TFSC centralizes processes and access for most military and civilian personnel services and center phone staff can answer whatever questions an Airman might have on personnel topics.”

To contact the TFSC, call 1.210.565.0102, DSN 665.0102 or toll free at 1.800.525.0102. Airmen can also select the contact us link to email questions to the TFSC.

“We are constantly seeking new ways to better serve our Airmen,” Newman said. “The myPers website with its multitude of topics and information gives Airmen efficient and timely tools to access and manage their personnel information anytime and anywhere they might be.”

For more information about general personnel issues or the latest force management news, go to myPers.




All of this week's top headlines to your email every Friday.


 
 

 
DoD

DOD: New peer-to-peer service aims to provide counseling support

WASHINGTON — Starting this summer, the Defense Department will offer an additional counseling service to help military Service members, transitioning troops and family members deal with a host of issues before they become crises. Peer-to-peer support, which will be available through Military OneSource, will offer assistance from counselors who have at least a master’s degree...
 
 
DoD
Air-Force

Air Force:F-35 pilot training begins at Luke

Travis Byrom, a Lockheed Martin instructor pilot, briefs students in the first F-35 Lightning II training class May 5 at Luke Air Force Base, Ariz. Upon completion of training, the students will assume the role of instructor to...
 
 
DoD

DOD: Area flyover to commemorate World War II victory

WASHINGTON — America will remember the millions who helped make possible the European theater victory in World War II with a flyover of the Capitol and National Mall area by historic aircraft today. To mark the 70th anniversary of the end of fighting in Europe, or VE Day, aircraft from all periods of World War...
 

 
DoD
U.S. Air Force graphic

Air Force: $2M prize offered for development of small, efficient turboshaft engine

U.S. Air Force graphic The Air Force Prize is designed to spark American ingenuity by inviting a wide audience to compete, and to encourage innovative solutions to Air Force mission requirements beyond typical acquisition progr...
 
 
DoD

Air Force: 1,000th F-35 training sortie flown at Luke AFB

LUKE AIR FORCE BASE (AFNS) — The 56th Fighter Wing flew its 1,000th F-35A Lightning II training sortie Tuesday, making it the fastest F-35 wing to reach the 1,000-sortie milestone in the Defense Department. This is the second historic milestone in the past two weeks. Last week, Luke’s first F-35 student sortie was flown marking...
 
 
DoD

Disaster preparedness mirrors military readiness, official says

WASHINGTON — The Defense Department takes pride in its readiness to defend the nation against military threats, and also in its role as a partner in emergency and disaster response, a DOD official said. In an interview with DOD News on the April observance of the “America’s PrepareAthon!” campaign, Robert Salesses, deputy assistant secretary of...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin