DoD

February 21, 2014

Air Force: Airmen can ‘chat’ live via myPers for personnel support

JOINT BASE SAN ANTONIO-RANDOLPH, Texas — Air Force Personnel Center, or AFPC, officials have implemented a live chat capability on the myPers website to allow real-time communication between Airmen and personnel specialists.

Launched in 2012, myPers represents a shift from primarily face-to-face personnel interaction to a process that enables Airmen to handle their personnel transactions on demand and 24/7, from a military or personal computer using a common access card or login identification and password. In 2013, AFPC added the chat feature to ensure the tools available to Airmen keep pace with emerging commercial technologies.

MyPers provides direct online access to reliable, integrated, secure information and answers, enhancing an Airman’s ability to monitor and manage personnel information, said 2nd Lt. Zachary Newman, the AFPC Transitions Branch support officer.

“The chat feature gives Airmen a fast and convenient way to get answers directly from subject matter experts on specific questions that may not be available on the website,” he said.

The chat feature comes up automatically when members search for key topics like retirement, separation or retraining. Force management is not a topic that generates a chat but Airmen can ask about related questions during a retirements or separations chat. For example a service member applying for retirement or separation will be able to chat with a customer service representative about their application or ask a specific question on force management and get a real time response through chat or be directed to the proper reference by the customer service representative.

Following the session, the Total Force Service Center, or TFSC, emails a chat transcript to the member for his or her records. Records of a member’s previous chats are also available on the myPers website. Chat hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. CST.

While myPers information is constantly refreshed to ensure Airmen have the most up-to-date information at their fingertips, the chat feature is a true example of a just-in-time to help Airmen through the current heightened force management activity, Newman said.

“We want to ensure Airmen always know where they can find the most current information,” he said. “This is especially important in this climate of transformation. We do everything possible to ease the stress that is inherent whenever major policy changes occur. MyPers offers answers to questions covering a vast array of Air Force personnel issues, such as separations, base-of-preference, and the latest news on the upcoming force management programs.”

The site recognizes users as officers, enlisted, civilians, Reservists or Guardsmen, and provides customized access to personnel information and links to the most commonly used applications. Airmen can also find information on processing requests and timelines on the site.

“The myPers website should be the first stop for Airmen seeking access to personnel information services,” Newman said. “However, if they find they need further assistance they can call the [TFSC] to speak to a customer service representative. The TFSC centralizes processes and access for most military and civilian personnel services and center phone staff can answer whatever questions an Airman might have on personnel topics.”

To contact the TFSC, call 1.210.565.0102, DSN 665.0102 or toll free at 1.800.525.0102. Airmen can also select the contact us link to email questions to the TFSC.

“We are constantly seeking new ways to better serve our Airmen,” Newman said. “The myPers website with its multitude of topics and information gives Airmen efficient and timely tools to access and manage their personnel information anytime and anywhere they might be.”

For more information about general personnel issues or the latest force management news, go to myPers.




All of this week's top headlines to your email every Friday.


 
 

 
DoD
bigger-norad-logo

NORAD Prepares to Track Santa’s Flight

PETERSON AIR FORCE BASE, Colo. – The North American Aerospace Defense Command’s NORAD Tracks Santa website, http://www.noradsanta.org/, launched today featuring a mobile version, a holiday countdown, new games and daily act...
 
 
DoD

Navy: Joint Services Transcript request process streamlined

VIRGINIA BEACH, Va. — Sailors can expect their requests for Joint Services Transcript, JST, updates to take less time with a streamlined process that will begin Monday. The processing change removes the intermediate step of Sailors submitting JST requests to the Center for Personal and Professional Development’s, or CPPD, Virtual Education Center, VEC, in Virginia...
 
 
DoD

Marines: Staff sergeant becomes first amputee to graduate from grueling swim school

QUANTICO, Va. — The Marine Combat Instructor of Water Survival course is a grueling training evolution that requires Marines to swim a total of 59 miles over three weeks. The course that graduated on Nov. 25 started with nine participants, but only six were able to complete the challenge. One of those six had the...
 

 
DoD
Air-Force

Air Force: Band performs new holiday flash mob

The United States Air Force Band performs a holiday flash mob Tuesday, at the Smithsonian National Air and Space Museum Udvar-Hazy Center in Chantilly, Va. The band’s mission is to honor those who have served, inspire America...
 
 
DoD
Marines

Marines: Man overcomes tumor in spine and joins Corps

Recruit Esra Mullner, Platoon 3269, Mike Company, 3rd Recruit Training Battalion, stands at the position of attention at Marine Corps Recruit Depot San Diego, Calif., Nov. 21. Mullner is a Boise, Idaho native and was recruited ...
 
 
DoD

Air Force funds research on thermal management technology for fighter aircraft

WRIGHT-PATTERSON AIR FORCE BASE, Ohio — Managing heat generated by electronic subsystems in next-generation aircraft is a vexing challenge for aerospace system designers. In the interest of meeting this challenge, the Air Force recently provided follow-on funding for a Small Business Innovation Research (SBIR) effort that is identifying improved methods for heat conduction and rejection...
 




0 Comments


Be the first to comment!


Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>


Directory powered by Business Directory Plugin