American Auto Logistics’, or AAL’s, contract for shipping privately owned vehicles, POVs, will terminate on Wednesday, and effective Thursday, International Auto Logistics, or IAL, will become the new Global POV provider.
There will be no break in service available for customers needing to turn-in or pick up a vehicle; however, there will be a short transition period during which transportation personnel request assistance in minimizing the volume of vehicles being turned-in at specific locations.
The continental United States VPCs operated by IAL will be available Thursday to accept vehicles in these cities, but will be located at different addresses: Atlanta; Baltimore; Charleston, S.C.; Dallas; Los Angeles; Norfolk, Va.; Seattle; St. Louis; and San Diego.
VPCs operated by IAL outside the continental United States in the following areas will be available to accept vehicles Thursday but will have different addresses: Anchorage, Alaska; Fairbanks, Alaska; Bahrain, Bahrain; Brandon, United Kingdom; Aviano, Italy; San Juan, Puerto Rico; Rota, Spain; Maria, (Cadiz) Spain; Incirlik, Turkey; Izmir, Turkey; and Bornova, Izmir, Turkey
Effective Thursday, customers wishing to ship their POV or make an appointment at an IAL VPC should call:
For U.S. domestic appointments: 1.855.389.9499. For appointments in Germany: 0800.227.7447. For any other locations: 00800.227.7447.
These numbers will direct service members to the proper VPC or to IAL Customer Service for assistance. Also, go to www.PCSmyPOV.com for information and helpful links to schedule an appointment, find a VPC address and/or directions, view helpful videos on shipping, storing and picking up a vehicle and more.
Any POV shipped prior to Wednesday will be handled by AAL and can be tracked and ultimately picked up from the existing AAL site network.
Related information may be found on AAL’s website www.whereismypov.com.
The following CONUS locations will close Wednesday for the turn-in of vehicles. AAL will, however, continue to operate these sites for vehicles already in their possession, until all vehicles are delivered.
Edison, N.J.; New Orleans; Orlando, Fla.; and Oakland, Calif.
The following overseas locations will close Wednesday for the turn-in of vehicles. AAL will continue to operate these sites for vehicles already in their possession, until all vehicles have been delivered:
Mannheim, Germany (closed); RAF Croughton, England; RAF Menwith Hill, England; Seville, Spain; and Livorno, Italy (contract modification underway to add this site back into the contract).
For emergencies or additional information contact Don Nelson at DSN 821.3089/commercial 533.3089 or Terrick Nicholas at DSN 821.2823/commercial 533.2823.