Today it seems almost every business wants people to take a survey rating their experience with it. Sometimes I ignore the surveys, but often I fill them out because I know from my own situation why they are so important.
Surveys are my topic this month because I have one for people to fill out, too. Leisure and Library Services currently has a customer satisfaction survey that anyone can reach on the home page of the City of Sierra Vista’s website, www.SierraVistaAZ.gov. The survey only takes about five minutes to fill out, and mainly asks questions about programs the public has had experience with.
One of the key parts of the survey is asking people to rate the programs they’ve experienced at the library, but also about programs they wish the Sierra Vista Public Library offered. It’s extremely important to find out what the public thinks about the programs currently available so we can evaluate what is working and what is not. Equally as important are the programs people WISH the library offered.
The library is committed to improving its patrons’ quality of life, especially since we serve as Fort Huachuca’s public library, and that means the library wants to provide a wide variety of programs that appeal to you! The library is here to offer what the community wants, and needs everyone to tell us what those wants and needs are. Staff will then evaluate the requests, and see what can be fit into the current budget and staffing situation. If you’ve never visited the library, there’s also space to tell us why, and how we can change your mind.
Even if the requests aren’t something that can be implemented immediately, telling the library what programs people would like to see will help us plan for the future. The library and city have a number of strategic planning goals and cycles for both the short and long term. This survey is an opportunity to give us suggestions for things that can be accomplished now and over the next few years.
Those who have a library card for the Sierra Vista Public Library may have received a survey last fall as well. That survey asked how users felt about the library’s services, while this survey asks how people feel about the library’s programs.
Your time and opinions are important to us. Visit the city’s website at www.SierraVistaAZ.gov to fill out the survey online. If you’d prefer paper, the library also has copies onsite at 2600 E. Tacoma St.
For more information, call 520.458.4225.